Jason Chauvin
Systems Engineer
Apopka,FL
Summary
Dynamic Systems Engineer with proven expertise at I-Tech Support in managing IT infrastructure and cloud environments. Skilled in Cisco configuration and VMware administration, I excel in problem-solving and client service. Successfully implemented backup solutions, enhancing business continuity and user satisfaction. Committed to delivering exceptional support and fostering strong client relationships.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
Work History
Systems Engineer
I-Tech Support
06.2012 - Current
- Provide IT Managed Services, supporting client infrastructure, network, and cloud environment
- Configure and Troubleshoot Cisco ASA's and switches
- Manage VMware environments (version 5.0 - 8.0)
- Administer Microsoft Servers, Active Directory and Office
- Implement and Maintain Datto Backup solutions for business continuity
- Support end users by troubleshooting desktops, printers and enterprise apps
- Competent in Azure and hybrid environments
- Managed the IT Helpdesk
Customer Service Rep
Johnson Abrasives
11.2010 - 06.2012
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered phones and entered customer orders
- Provided product quotes for different industries pursuant to company cost and discount structure.
Customer Service Rep
3Wire
05.2009 - 05.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered phones in a call center and input customer orders
- Researched part numbers in manufacturer's catalog
- Provided quotes to customers based on list price and customer discount level
Education
Associate of Applied Science - Math/Science
Clinton Community College
Plattsburgh NY 08.1998 - 05.2002
High School Diploma -
Beekmantown Central School
Plattsburgh NY 09.1994 - 06.1998
Skills
Network troubleshooting
Cisco configuration
VMware administration
Microsoft Server administration
Backup solutions
Active Directory management
End user support
IT Helpdesk management
Problem solving
Effective communication
Client service and support
Hardware and software installation
Timeline
Systems Engineer
I-Tech Support
06.2012 - Current
Customer Service Rep
Johnson Abrasives
11.2010 - 06.2012
Customer Service Rep
3Wire
05.2009 - 05.2010
Associate of Applied Science - Math/Science
Clinton Community College
08.1998 - 05.2002
High School Diploma -
Beekmantown Central School
09.1994 - 06.1998
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