Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Distribution/ Delivery Supervisor
United Hospital Services LLC
Indianapolis, Indiana
10.2022 - 09.2024
Ensured that all delivery orders were processed accurately and efficiently.
Scheduled daily routes for delivery personnel, ensuring timely completion of deliveries.
Trained new employees on company policies and procedures related to delivery operations.
Developed efficient route plans for drivers to maximize time management and customer satisfaction.
Handled customer inquiries regarding delivery issues or complaints promptly and professionally.
Inspected vehicles regularly to ensure they meet safety standards and are in proper working order.
Conducted regular meetings with drivers to discuss areas of improvement or any concerns.
Developed team environment to support engagement and high performance.
Coordinated with customers to plan efficient or special deliveries.
Juggled shift duties, prioritizing immediate tasks to streamline operations.
Designed budgets for delivery departments and planned financial outlines.
Delivery Driver
United Hospital Services LLC.
Indianapolis, Indiana
09.2010 - 10.2022
Ensured accurate completion of all paperwork associated with deliveries.
Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
Loaded, secured, and unloaded cargo in a safe and timely manner.
Verified accuracy of items loaded onto truck against shipping documents.
Communicated regularly with dispatch regarding any delays or issues encountered on routes.
Provided excellent customer service by answering inquiries about products or services being delivered.
Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
Performed pre-trip inspections of delivery vehicle according to company guidelines.
Drove safely in all weather conditions including rain, snow, sleet, ice.
Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Delivered rush merchandise on tight schedules to meet customer targets.
Loaded trucks and safely secured merchandise to prevent damage during transportation.
Loaded and unloaded vehicles at distribution center and delivery address.
Shipping and Receiving Assistant
Best Buy Distribution
Franklin, Indiana
06.2006 - 12.2009
Received incoming shipments, inspected contents, and verified invoices.
Unloaded trucks, checked in merchandise, and stocked shelves.
Organized warehouse inventory and ensured proper storage of goods.
Prepared outgoing shipments according to customer requests and company policies.
Processed paperwork for international shipments including customs documents.
Operated forklifts and other equipment safely for loading and unloading purposes.
Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
Education
High School Diploma
Warren Central High School
Indianapolis, IN
05-2004
Skills
Strong work ethic
Safe Driving
DOT Compliance
Clean Driving Record
Attention to Detail
Dependable and reliable
Valid Class A Commercial Driver's License
Equipment Operation
Route planning expertise
Dispatch Communication
Decision-making capabilities
Accomplishments
Was selected for the leadership role as Delivery Supervisor.
Created a route system that saved the company on average 15-20% annually on delivery and vehicle cost.