Jason Childress
Douglasville,Georgia
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Driver
Amazon Prime Products
02.2022 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Driver
Lyft Atlanta
08.2018 - 05.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Drove safely in various weather and road conditions to avoid accidents.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
Head of Security
Solid Protection
03.2020 - 04.2023
- Coordinated with other departments within the organization to develop integrated approaches towards mitigating risks across multiple areas.
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
- Developed and grew staff competencies through team development, implementation and support of specific training for various responsibilities.
- Responded quickly and effectively to security breaches or incidents, mitigating potential damage and ensuring prompt resolution.
- Reduced incidents of theft and vandalism by establishing strict access control measures for employees and visitors.
- Managed a team of security personnel, providing training and development opportunities to ensure their consistent growth and effectiveness.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Examined doors, windows and gates to verify security.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Education
High School Diploma -
Southwest High School
Kansas City, MO05.1998
Skills
- Time Management
- Valid Driver's License
- Customer Service
- Clean Driving Record
- Safe Driving Practices
- Punctual and Reliable
- Patience and understanding
- Flexible Schedule
- Punctuality
- Relationship Building
Timeline
Driver
Amazon Prime Products
02.2022 - Current
Head of Security
Solid Protection
03.2020 - 04.2023
Driver
Lyft Atlanta
08.2018 - 05.2024
High School Diploma -
Southwest High School