Summary
Overview
Work History
Education
Skills
Check out my reviews on YELP and GOOGLE
Timeline
Generic

Jason Chung

Summary

I have over fifteen years of experience in customer service, both as an employee and as a small business owner. I believe I have the skills and qualities that you are looking for in a manager.

As an employee, I worked hotel front desk and call center for Mammoth Mountain, where I learned the importance of teamwork and workplace morale. I handled customer inquiries, complaints, and feedback with professionalism and courtesy. As a result, I received positive feedback from my supervisors and peers for my performance and attitude.

As a small business owner, I ran two coffee/sandwich shops for 17 years, where I learned to value efficiency and people management. I oversaw all aspects of the business, from hiring and training staff, to managing inventory and budget, to ensuring customer satisfaction and loyalty. I also developed a reputation for delivering high-quality service and maintaining a loyal customer base which has enabled me to survive in an industry that has been transformed by the pandemic.

I admire Tesla's company vision and values, and I would love to join your team as a manager. I am confident that I can bring my customer service skills, leadership abilities, and passion for the Tesla Brand to your shop and help you achieve your goals.

Overview

21
21
years of professional experience

Work History

Owner and Operator

Gourmet Bites LLC
01.2007 - Current
  • Established and operated a successful coffee and sandwich shop, serving over 300 customers daily.
  • Designed and implemented the menu, pricing, marketing, and branding strategies, ensuring customer satisfaction and profitability.
  • Managed all aspects of the business, including inventory, purchasing, accounting, payroll, and compliance.
  • Hired, trained, and supervised a team of 8 staff members, fostering a positive and productive work environment
  • Maintained high standards of quality, hygiene, and safety, adhering to local and state regulations issued by the department of public health

Vacation Specialist

Mammoth Mountain
10.2003 - 07.2005
  • Handled inbound calls from customers, providing information and assistance on various ski-related products and services
  • Sold lift tickets, hotel rooms, lessons, rentals, and season passes, generating revenue and meeting sales targets
  • Received recognition and raises for excellent customer service, quality, and performance

Front Desk Agent

Mammoth Mountain Inn
10.2002 - 07.2003
  • Greeted and checked in guests at a ski-in and ski-out hotel located at the base of the main lodge
  • Processed payments, issued keys, and provided information on hotel amenities and policies
  • Ensured guest satisfaction and loyalty, resolving issues and complaints in a timely and professional manner

Education

High School Diploma -

Simi Valley High School
Simi Valley, CA

GED -

GED.com
Online
02.2024

Skills

  • Regulatory Compliance
  • Business Management
  • Operations Management
  • Staff Management
  • Inventory Management
  • Customer Service
  • Staff Training
  • Verbal and Written Communication

Check out my reviews on YELP and GOOGLE

Don't take my word for it, please look up the reviews that my treasured group of usuals have taken the time to post about

Gourmet Bites

11500 W Olympic blvd #140

Los Angeles, CA 90064

Timeline

Owner and Operator

Gourmet Bites LLC
01.2007 - Current

Vacation Specialist

Mammoth Mountain
10.2003 - 07.2005

Front Desk Agent

Mammoth Mountain Inn
10.2002 - 07.2003

High School Diploma -

Simi Valley High School

GED -

GED.com
Jason Chung