Jason Clements
Dallas,TX
Summary
Dynamic Cisco Telecommunications Engineer with a proven track record at Methodist Dallas Medical Center, excelling in network performance optimization and unified communications solutions. Adept at troubleshooting and training, I leverage strong technical skills in Cisco IOS and effective communication to enhance team collaboration and drive efficiency in telecommunications systems.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Cisco Telecommunications Engineer
Methodist Dallas Medical Center
11.2021 - 09.2025
- Documented technical procedures and system configurations for future reference.
- Monitored network performance, identifying areas for improvement and efficiency gains.
- Assisted in designing and implementing telecommunications systems for optimal performance.
- Collaborated with cross-functional teams to troubleshoot and resolve network issues.
- Provided training and support to junior engineers on telecommunications best practices.
- Configured and maintained Cisco Unified Communications Manager, Cisco Unity Connection, and Cisco Unified Contact Center Express.
Managed Service Provider Support
Global IP Networks
01.2021 - 12.2021
- Assisted in delivering exceptional customer service by addressing inquiries and resolving issues promptly.
- Supported daily operations through effective communication with team members and clients.
- Learned and applied safety protocols to ensure a secure working environment for all staff.
- Maintained accurate records of client interactions to enhance service quality and efficiency.
- Assisted requesters with server hardware maintenance.
TAC Engineer
Cisco
11.2015 - 01.2019
- Utilized ticketing systems to manage and prioritize support requests, enhancing response time.
- Developed knowledge base articles to streamline troubleshooting processes for common issues.
- Conducted root cause analysis on recurring problems, proposing solutions to minimize future occurrences.
- Supported Cisco Unified Contact Center Express for Cisco customers.
- Supported Cisco Linux OS problem fixes for customers.
Data Center Technician
NTT Data
08.2012 - 11.2015
- Monitored data center performance, ensuring optimal uptime and reliability across systems.
- Diagnosed and resolved hardware and network issues, minimizing downtime through efficient troubleshooting.
- Implemented best practices for equipment maintenance, enhancing overall system performance and longevity.
- Coordinated installation and configuration of servers and networking equipment to meet operational requirements.
Level 1 PC Technician for TEKsystems at New Park
TEKsystems
03.2014 - 04.2014
- A 1-month contract through TEKsystems to assist medical staff with their endpoint devices.
- Diagnosed and resolved hardware and software issues for diverse user environments.
Education
Bachelor of Science - Management Information Systems
The University of Texas At Dallas
Richardson, TX05-2015
Associate of Arts - General Education
Collin County Community College
Plano, TX08-2012
Skills
- Cisco Network Engineering
- Cisco Voice Gateways
- Digital Signal Processing
- Hardware installation and configuration
- Cisco switch and routing
- Unified communications solutions
- Network protocols
- Supporting voip
- Cisco IOS
- CTI and IP telephony
- Data Center Smart Hands Support
Certification
- Cisco Certified Network Associate - Nov.2019 to Nov. 2022
- CompTIA A+ - Oct. 2015 to Oct. 2018
Accomplishments
- Academic Project
- Developed an organizational-behavior consultation report for a textbook brokerage. Researched ways to improve both managerial & employee performance through effective training and competitive workplace incentives.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkLocation Preference
On-SiteRemoteTimeline
Cisco Telecommunications Engineer
Methodist Dallas Medical Center
11.2021 - 09.2025
Managed Service Provider Support
Global IP Networks
01.2021 - 12.2021
TAC Engineer
Cisco
11.2015 - 01.2019
Level 1 PC Technician for TEKsystems at New Park
TEKsystems
03.2014 - 04.2014
Data Center Technician
NTT Data
08.2012 - 11.2015
Bachelor of Science - Management Information Systems
The University of Texas At Dallas
Associate of Arts - General Education
Collin County Community College
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