Jason Clyburn

Full Time (40+hrs/week)

• Lead investigations into patient complaints, staff conduct, and compliance with VHA directives (e.g., 1003.04,0010), ensuring timely resolution and documentation.
• Assist in drafting and revising facility policies and SOPs to align with national compliance standards and Veteran-centric care models.
• Report daily on SLA training compliance, complaint resolution times, and service-level trends to the Associate Director of Patient Care and Executive Leadership.
• Participate in internal audits of the Patient Advocate and Veterans Experience Offices; contribute to performance improvement initiatives.
• Deliver compliance-related education to staff and SLAs, reinforcing ethical standards and service recovery best practices.
• Collaborate with Regional Counsel and facility leadership on sensitive cases involving ethics, risk, and patient rights.
• Assist and provide input during investigations related to suspected ethics violations.
• Work with service lines in a multi-disciplinary approach to resolving veteran complaints.
• Enter case details into PATS (Patient Advocate Tracking System) and managed database of information.
• Enhance patient satisfaction by addressing concerns and providing information on healthcare rights and options.

Full Time (40+hrs/week)

• Mentored new coaches and developed training materials aligned with national VA standards
• Participated in a national VA workgroup to define Whole Health Coach roles, duties, and compliance expectations across the system.
• Conducted needs assessments, tracked outcomes, and reported program effectiveness to leadership.
• Delivered education on suicide prevention, wellness strategies, and Veteran engagement in accordance with VA guidelines.
• Supported Employee Whole Health initiatives through policy input, budget planning, and staff engagement.
• Cultivated a positive relationship with external stakeholders that allowed community engagement through the Whole Health Program, providing additional available resources for veterans to improve their health and wellness.
• Assisted in the implementation of Service Line Agreements for services referred to and from the Whole Health Program
• Collected and interpreted data on diagnosis and treatment codes to aide a national workgroup to define diagnoses Whole Health Coaches assist with most favorable outcomes for the veteran.

Full Time (40+hrs/week)

• Led over 200 combat and security patrols in Iraq and Afghanistan, ensuring mission compliance, safety, and accountability.
• Conducted investigations, maintained detailed incident logs, and enforced ethical standards in high-risk environments.
• Trained and evaluated Marines on SOPs, safety protocols, and operational readiness.
• Collaborated with allied forces and local populations to support mission success and community trust.
• Managed over $500,000 in equipment with zero discrepancies.
• Duties, Accomplishments and Related Skills:
• Collaborated with infantry units to ensure safe movement through hazardous environments.
• Implemented safety protocols during explosive ordnance disposal operations, minimizing risks to personnel.
• Evaluated engineering projects, providing recommendations that improved project execution timelines and resource allocation.
• Streamlined logistics processes for equipment and materials, enhancing operational efficiency on missions.
• Placed explosives and performed mine-sweeping activities on land.
• Increased unit proficiency by leading rigorous training exercises in demolitions, mine warfare, and obstacle construction.
• Performed quality control by creating rosters, spreadsheets and other documentation to identify company inventory.
• Enabled successful missions through expert planning and execution of route clearance operations.