LaTrece Starks
Experienced Customer Service Rep.
Huntsville,AL
Summary
Compassionate Patient Care Coordinator known for high productivity and efficient task completion. Excel in patient advocacy, care plan coordination, and healthcare administration. Possess strong communication, problem-solving, and organizational skills vital for navigating complex healthcare environments and ensuring optimal patient outcomes. Committed to leveraging empathy and collaboration to enhance patient care delivery.
Overview
9
9
years of professional experience
Work History
Patient Advocate
Huntsville Hospital
Huntsville, AL
03.2024 - 02.2025
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Verified demographics and insurance information to register patients in computer system.
- Assisted patients in selecting appropriate courses of actions and obtaining needed support.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Maintained a thorough knowledge of medical treatments and procedures.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Assisted in the development of individualized treatment plans for clients based on their specific needs.
Data Entry Specialist
Direct Auto Insurance
Huntsville , AL
12.2021 - 02.2024
- Inputted data into computer system to ensure accuracy and completeness of records.
- Validated customer information, such as addresses and contact numbers.
- Performed data entry tasks including keying in numerical or alphanumerical information from source documents into databases.
- Identified errors in the data entry process and corrected them promptly.
- Organized files, updated customer information, and generated reports as requested.
- Monitored changes in regulations that impacted recordkeeping processes.
- Provided support to colleagues regarding technical issues associated with the use of computers and other office equipment.
- Reviewed and updated account information in company computer system.
- Exceeded quality goals to support team productivity.
- Supported document reviews and auditing by locating and providing required data, reporting on input procedures and other relevant circumstances as necessary.
Care Coordinator/Appointment Setter
Carenet healthcare
San Antonio, TX
01.2020 - 10.2021
- Conducted initial assessments and evaluations of patient's needs.
- Provided case management services to ensure the delivery of quality care.
- Coordinated with other health professionals to develop individualized plans of care for patients.
- Maintained accurate client records in accordance with agency policies and procedures.
- Monitored and evaluated patient progress, adjusting treatment plans as needed.
- Facilitated referrals to community resources such as housing, transportation, employment opportunities.
- Ensured compliance with state regulations related to healthcare service provision.
- Attended meetings with families and other members of the interdisciplinary team to discuss patient progress and plan for future interventions.
- Educated clients on available resources and services within their communities.
- Participated in clinical reviews and audits as required by funding sources or regulatory agencies.
- Provided crisis intervention services when needed.
Claims Adjuster
Humana
Idaho Springs, CO
12.2017 - 08.2019
- Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
- Researched relevant laws, regulations, legal decisions and precedents to determine appropriate course of action.
- Interpreted policy language to determine coverage for insureds under various lines of business.
- Conducted interviews with claimants, witnesses and medical professionals to obtain additional information about the claim.
- Reviewed medical records, police reports and other documents related to claim investigations.
- Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
- Presented cases at mediations or arbitrations as needed in order to facilitate dispute resolution process.
- Determined reserves for each claim based on estimated costs of settlement or defense.
- Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and economically.
Cashier Team Lead
Walmart
Montgomery, AL
05.2016 - 03.2017
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Met high productivity standards in processing payments for customers.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Verified customer identification for alcohol or tobacco purchases.
- Assisted customers with locating items within the store when requested.
- Developed strong working relationships with team members to foster collaboration.
- Analyzed sales data reports to identify trends in customer buying habits.
- Continually evaluated processes for improvement opportunities and implemented changes accordingly.
- Processed payments promptly for customers to exceed productivity standards.
Data Entry Specialist
WellCare
Selma, Alabama
10.2015 - 01.2016
- Validated customer information, such as addresses and contact numbers.
- Performed data entry tasks including keying in numerical or alphanumerical information from source documents into databases.
- Executed daily back-up procedures for all entered data.
- Created spreadsheets for tracking incoming orders and outgoing shipments.
- Generated reports on discrepancies between physical counts and computer records.
- Identified errors in the data entry process and corrected them promptly.
- Organized files, updated customer information, and generated reports as requested.
- Scanned documents into the company's database system using optical character recognition software.
- Verified entries made in the database against original paper documents to ensure accuracy.
Education
Bachelor of Business Administration - Business Administration
Strayer University
Washington, DC12-2024
High School Diploma -
Keith High School
Orville Al05.2015
Skills
- Care coordination
- Patient assessment
- Crisis intervention
- Problem solving
- Attention to detail
- Patient education
- Care planning
- Healthcare
- Active listening
- Data entry
- Database management
- Customer validation
- Data entry and review
- Data entry documentation
- Rapid 10-key data entry
- Database search and data entry skills
- Data Entry Standards Knowledge
- Medical record review
- Client communication
- Data entry efficiency
- Decision-making confidence
- Financial analysis
- Insurance claims management
Timeline
Patient Advocate
Huntsville Hospital
03.2024 - 02.2025
Data Entry Specialist
Direct Auto Insurance
12.2021 - 02.2024
Care Coordinator/Appointment Setter
Carenet healthcare
01.2020 - 10.2021
Claims Adjuster
Humana
12.2017 - 08.2019
Cashier Team Lead
Walmart
05.2016 - 03.2017
Data Entry Specialist
WellCare
10.2015 - 01.2016
Bachelor of Business Administration - Business Administration
Strayer University
High School Diploma -
Keith High School