Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Bridgette Stafford

Elwood,IN

Summary

Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Patient Advocate

Cognizant Technologies
Naperville, IL
10.2022 - Current
  • Screened patients for eligibility for state, local and federal assistance programs.
  • Participated in community outreach events focused on educating individuals about healthcare options available in the area.
  • Assisted with the completion of insurance paperwork for patient coverage.
  • Advised on available resources such as financial assistance programs or home care options.
  • Advocated for patients' rights when dealing with third party payers or other healthcare entities.
  • Helped patients understand care, coverage, and payment responsibilities and rights.
  • Gathered and analyzed patient information to determine special program eligibility.

Registrar

R1 Rcm
Elwood, IN
01.2019 - 10.2022
  • Greeted and checked in patients, updating patient information in computer system.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Answered phones promptly and directed calls appropriately.
  • Performed data entry tasks related to billing and collections procedures.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Maintained confidentiality of patient information according to HIPAA regulations.

Medical Assistant

Axia Women's Health
Fishers, IN
11.2012 - 01.2019
  • Administered injections, medications and treatments as directed by the physician.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Organized patient charts before each day's clinic sessions began.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.

Education

Medica Assistant - Medical Assisting

International Business College - Indianapolis
Indianapolis, IN
11-2012

Skills

  • Patient Scheduling
  • Medical Billing
  • Data Entry
  • Patient-focused care
  • Payment Collection
  • Phlebotomy
  • Indirect Patient Care
  • Medical Terminology
  • Procedure Assistance
  • HIPAA Compliance
  • Maintaining confidentiality
  • Team management and supervision
  • Appointment Setting
  • Insurance Verification
  • Patient Care Coordination

Accomplishments

  • Top of my college class

Languages

Spanish
Elementary

Certification

  • Certified medical assistant
  • Certified nursing assistant

Timeline

Patient Advocate

Cognizant Technologies
10.2022 - Current

Registrar

R1 Rcm
01.2019 - 10.2022

Medical Assistant

Axia Women's Health
11.2012 - 01.2019

Medica Assistant - Medical Assisting

International Business College - Indianapolis

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Bridgette Stafford