Natalie Heap
Crystal,United States
Summary
Compassionate Patient Advocate with experience in front desk reception and patient support. Expertise in managing patient flow, scheduling, and addressing inquiries while providing essential resources for individuals facing critical life decisions. Committed to enhancing client well-being through effective communication and empathetic service.
Overview
22
22
years of professional experience
Work History
Patient Advocate
Crystal Women's Clinic
Crystal
10.2024 - 05.2026
- Delivered compassionate support to clients facing challenges, fostering a sense of hope and resilience during difficult times.
- Supported, educated, and provided resources to women facing unplanned pregnancies, empowering informed life decisions.
- Supported patients with appointment scheduling, referrals, and follow-up care coordination.
- Assisted patients with insurance questions, eligibility checks, and payment guidance.
- Explained clinic services, procedures, and consent forms in clear, simple language.
Front desk receptionist
Crystal Women's Clinic
Crystal
10.2024 - 05.2026
- Streamlined patient check-in and appointment scheduling processes to enhance visitor experience.
- Acted as the primary point of contact, welcoming both scheduled patients and walk-ins.
- Handled inquiries, managed incoming calls, and delivered service information to ensure clear communication.
Server
Pannekoeken Huis
St. Louis Park
08.2004 - 02.2024
- Served food and beverages to guests, ensuring a positive dining experience.
- Greeted patrons upon arrival and efficiently processed payments, enhancing overall guest satisfaction.
- Welcomed guests at Dutch pancake house and directed them to their seats.
- Presented menus and explained pancake specials and daily offerings.
- Took food and drink orders accurately from dine-in guests.
Education
High School Diploma -
Wayzata High School
Plymouth, MNLPN
Hennepin Technical College
Minneapolis, MNSkills
- Patient support
- Patient education
- Intake assessment
- Patient intake
- Insurance verification
- Appointment scheduling
- Front desk operations
- Healthcare navigation
- Medical records
- Effective communication
- Active listening
- Conflict resolution
- Critical thinking
- Discretion
- Patient rights
- Relationship building
- Patient support
Timeline
Patient Advocate
Crystal Women's Clinic
10.2024 - 05.2026
Front desk receptionist
Crystal Women's Clinic
10.2024 - 05.2026
Server
Pannekoeken Huis
08.2004 - 02.2024
High School Diploma -
Wayzata High School
LPN
Hennepin Technical College