Yolanda Munoz
Oakley
Summary
Dynamic Patient Advocate with extensive experience at Sutter Delta Medical Center, excelling in insurance verification and patient advocacy. Proven ability to enhance patient satisfaction through compassionate service and effective problem-solving. Skilled in navigating complex healthcare systems, ensuring compliance with HIPAA regulations while fostering strong relationships with patients and medical staff.
Overview
5
5
years of professional experience
Work History
Patient Advocate
Sutter Delta Medical Center
09.2024 - Current
- Advocated for patient needs, ensuring timely access to medical services and resources.
- Collaborated with healthcare teams to facilitate smooth patient transitions throughout care processes.
- Assisted patients in understanding treatment plans, enhancing their compliance and satisfaction levels.
- Resolved patient inquiries and concerns, fostering positive relationships between patients and medical staff.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
- Entered details into computer systems and managed database of information.
- Assisted patients in navigating complex insurance processes, leading to successful claim resolutions and reduced financial burdens.
- Worked effectively with staff from all departments to coordinate resolutions.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
Lead Registration Clerk
Sutter Delta Medical Center
05.2020 - 09.2024
- Advocated for patient needs, ensuring timely access to medical services and resources.
- Collaborated with healthcare teams to facilitate smooth patient transitions throughout care processes.
- Assisted patients in understanding treatment plans, enhancing their compliance and satisfaction levels.
- Resolved patient inquiries and concerns, fostering positive relationships between patients and medical staff.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
- Entered details into computer systems and managed database of information.
- Assisted patients in navigating complex insurance processes, leading to successful claim resolutions and reduced financial burdens.
- Worked effectively with staff from all departments to coordinate resolutions.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
Education
Associate In Medical Administration - Medical Administration
Los Medanos College
Pittsburg, CA06.1995
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Registration and admissions
- Phone and email etiquette
- Medical terminology
- Healthcare systems navigation
- Strong empathy
- Problem-solving
- Team collaboration
- Money handling
- Quality assurance
- Flexible schedule
- Relationship building
- Insurance billing
- Eligibility determination
- Payment processing
- Information collection
- Pre-admission requests
- Referral coordination
- Team leadership
- Call screening
- System updating
- Language fluency
- Fee collection
- Paging systems
- Verbal and written communication
- Electronic health records
- Data entry
- Policy understanding
- Patient identity verification
- Health insurance knowledge
- Privacy regulations knowledge
- Registration and scheduling
- Attention to detail
- Caring and empathetic
- Medical insurance
- Calm and effective under pressure
- Insurance authorizations
- Patient documentation
- Punctual and hardworking
- Insurance verifying
- Administrative and office support
- Patient interviewing
- Resolving problems
- Data collection
- Multi-line telephone systems
- Gathering information from patients
- Insurance forms processing
- Patient confidentiality and data security
- Clerical and filing support
- Payment collection
Languages
Spanish
Native or Bilingual
Timeline
Patient Advocate
Sutter Delta Medical Center
09.2024 - Current
Lead Registration Clerk
Sutter Delta Medical Center
05.2020 - 09.2024
Associate In Medical Administration - Medical Administration
Los Medanos College