LESLIE RODRIGUEZ

• Documented patient activities, problems with coverage, and hospital actions.
• Helped patients understand care, coverage, and payment responsibilities and rights.
• Managed database of patient information and frequently used computerized systems to track details.
• Assisted patients in selecting appropriate courses of actions and obtaining needed support.
• Facilitated communication between patients, family members, and healthcare professionals.
• Provided knowledgeable and compassionate service in response to patient questions and concerns.
• Gathered and analyzed patient information to determine special program eligibility.
• Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.

I worked as a back office medical assistant in the float pool for Gastroenterology, plastic surgery, family medicine, endocrinology as well as urology.

• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
• Maintained updated knowledge through continuing education and advanced training.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Took vitals
• prepared doctor with correct equipment for in office procedures