Jamilla Burnett
Minneapolis,MN
Summary
Patient advocacy professional equipped for impactful contributions. Skilled in navigating healthcare systems, resolving patient concerns, and ensuring optimal care coordination. Strong collaborator, adept at adapting to evolving needs and driving team success. Proficient in communication, conflict resolution, and empathy, bringing reliability and results to every situation.
Overview
6
6
years of professional experience
Work History
Patient Advocate
Acupuncture and Optimum Health Clinic
Waterloo, IA
07.2023 - Current
- Advocated for patients' needs, facilitating communication between healthcare providers and patients.
- Coordinated patient appointments, ensuring optimal scheduling for treatment plans.
- Assisted in resolving patient inquiries, improving overall satisfaction and retention.
- Educated patients on treatment options and health management strategies.
- Trained new staff on patient advocacy protocols and clinic policies to ensure consistent support quality.
- Streamlined appointment scheduling for better patient flow, reducing wait times and improving overall experience.
Retail Store Manager
Staples
Waterloo, IA
01.2022 - Current
- Led daily operations, ensuring optimal store performance and customer satisfaction.
- Developed and implemented merchandising strategies to enhance product visibility and sales.
- Trained and mentored staff to improve service quality and operational efficiency.
- Analyzed sales data to identify trends, optimize inventory levels, and drive profitability.
- Oversaw compliance with company policies, safety standards, and loss prevention measures.
- Collaborated with corporate leadership on strategic initiatives to enhance store growth and customer engagement.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Personal Assistant
Urgency
Chaska, MN
01.2020 - 12.2023
- Managed executive calendars, optimizing scheduling for maximum efficiency.
- Coordinated travel arrangements, ensuring seamless itineraries and accommodations.
- Streamlined communication channels, enhancing information flow among team members.
- Organized meetings and prepared agendas, facilitating productive discussions and outcomes.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
Education
High School Diploma -
North High School
Minneapolis, MN06-2016
Skills
- Patient rights
- Proactive problem-solving
- Organized nature
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Conflict resolution
- Scheduling
- Appointment scheduling
Timeline
Patient Advocate
Acupuncture and Optimum Health Clinic
07.2023 - Current
Retail Store Manager
Staples
01.2022 - Current
Personal Assistant
Urgency
01.2020 - 12.2023
High School Diploma -
North High School