JENNIFER DAVILA
Summary
Diligent, responsive Medical Assistant who thrives in delivering compassionate efficient care in a fastpaced environment.Work collaboratively with care teams at all levels and stay abreast of all current standards and best practices. Experienced, both private physician office and large medical group setting.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Advocate
Regal/ Lakeside/ ADOC Medical Group
Covina, CA
06.2024 - Current
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
- Educated patients on available resources and community programs, increasing their access to needed services.
- Entered details into computer systems and managed database of information.
- Facilitated communication between patients, families and healthcare providers to support comprehension.
- Enhanced patient satisfaction by addressing concerns and providing information on healthcare rights and options.
- Collaborated with healthcare professionals to facilitate high-quality comprehensive care.
Referral Coordinator
East Valley Community Health Center
Pomona, CA, US
06.2022 - 03.2024
- Insurance Verification
- Perform responsibilities of scheduling and confirming patient appointments.
- Responsible for preparing and maintaining patients charts in a neat and accurate manner.
- Submitted Authorizations to HMO insurance
- Submitted eConsult authorizations
- Requested Prior Authorizations for DME supplies
- Answering all incoming calls and directing them to the desired department.
- Train and shadow all new staff to ensure employees receive proper orientation.
- Work collectively with the Referral Department Manager on performance evaluations
- Assist the Referral Department Manager with grievances
- Transfers records to the requesting agencies in a timely manner
- Proactively works with each program to maintain all necessary and accurate information up to date in patient’s charts.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of care for patients.
Medical Assistant Front/Back Office
Clinica Medical Familiar
Montclair, CA, US
01.2022 - 06.2022
- Responsible for greeting and checking in 25+ patients in a friendly manner.
- Confirm appointments and scrub charts 24 hours prior to patients visit.
- Entered multiple orders for Medical and Medicare patients.
- Responsible for patient's vitals including blood pressure, weight, height, temperature, pulse and history of present illness.
- Documents chief complaints as stated by patient and ensure all updated medical records such as labs and imaging are current in the patient’s chart.
- Provides immunizations and other basic test when requested by clinicians.
- Calls in medication to pharmacy and administers medication as ordered by medical providers.
- Receives related telephone calls and triages appropriately, including managing patient messages per protocol or medical provider instructions.
- Assisted with translation if needed by a provider.
- Responsible for providing final instruction and patient education as directed by medical provider
- Responsible for the ordering supplies to stock front and back office.
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
- Collect specimen for laboratory testing.
- Perform routine EKG's
Dental Assistant/ Receptionist
Latín America Dental
Pomona, CA, US
08.2021 - 06.2022
- Provides chair-side assistance to dentist in the performance of dental procedures
- Sterilizes
- Organize dental supply and dental equipment according to OSHA and Clinic Standards
- Maintain patient procedure records up to date .
- Sets-up trays for procedures.
- Takes radiographs as directed by dentist (only assistants who have completed courses on radiation safety).
- Develops and processes dental radiographs in accordance with provider orders.
- Assists in the monitoring and maintenance of radiation safety procedures and protocols.
- Orders and maintains inventories of dental clinic supplies.
- Interacts with patients and take chief complaints.
- Performs telephone triage and conducts patient interviews the day prior to appointment.
- Fill out dental laboratory slips (customized crowns, bridges, etc.)
- Creates and maintains dental records in accordance with established protocol and procedures
- Assists in monthly reporting and quality improvement activities
- Performs miscellaneous job-related duties as assigned by the Lead Dental Assistant
Cashier
CVS pharmacy
Montclair, California, US
05.2018 - 11.2020
- Greet Customers, answer phones and guide customers if help was needed
- Stocking shelves to ensure good customer experiences
- Maintain accurate count of register
- Processing refunds/store credits
- De-escalate situations with customers whom have bad experiences in the store
- Assist photo department with passport photos and prints
Activity Assistant
Montclair Manor Care Center
Montclair, California, US
12.2016 - 05.2018
- Encourage residents to participate with activities
- Visit bed bound residents twice a day and document any reaction if any.
- Ensure residents are being respectful and are in a safe environment.
- De-escalate situations amongst residents.
- Documentation of daily activities and interacting one on one with residents.
- Chaperone outings for residents and ensuring they are safe while outside of facility.
- Managed activity calendar, ensuring diverse options catered to a wide range of interests and abilities.
- Provided compassionate support for residents experiencing emotional challenges or undergoing personal transitions within their living environment.
- Coordinated special events to celebrate holidays, birthdays, or other milestones that fostered a sense of community within the residence.
- Boosted social interaction among residents through the organization of group events and outings.
Medical Assistant Front/Back Office
Clinica Medica El Buen Samaritano
Montclair, CA, US
09.2014 - 08.2015
- Pull charts 24 hours in advanced to ensure all necessary medical records pertaining to the visit are there.
- Confirming appointments with patient’s in advanced.
- Responsible for patient's vitals including blood pressure, weight, height, temperature, pulse and history of present illness.
- Documents chief complaints as stated by patient.
- Provides immunizations, draws blood, and other basic testing when requested by clinicians.
- Calls in medication to pharmacy and administers medication as ordered by medical providers.
- Receives related telephone calls and triages appropriately, including managing patient messages per protocol or medical provider instructions.
- Reviews all forms to ensure that charts are completed after each patient visit.
- Responsible for providing final instruction and patient education as directed by medical provider.
Education
Certificate - Medical Assistance
Baldy View ROP
Ontario, California05.2015
High School Diploma -
Montclair High School
Montclair, CA05.2015
Skills
- Proactive problem-solving
- Patient rights
- Verbal and written communication
- Relationship building
- Caseload management
- Eligibility determination
- Activity monitoring
- Medicaid
- Patient advising
- Referrals processing
- Policy research
- Patient registration
- Customer service
- Friendly and outgoing
- Team collaboration
- HIPAA compliance
- Patient education
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
- Medical Terminology
- Medical Assistant
- Dental Assistant
- CPR Certified
- BLS Certified
Timeline
Patient Advocate
Regal/ Lakeside/ ADOC Medical Group
06.2024 - Current
Referral Coordinator
East Valley Community Health Center
06.2022 - 03.2024
Medical Assistant Front/Back Office
Clinica Medical Familiar
01.2022 - 06.2022
Dental Assistant/ Receptionist
Latín America Dental
08.2021 - 06.2022
Cashier
CVS pharmacy
05.2018 - 11.2020
Activity Assistant
Montclair Manor Care Center
12.2016 - 05.2018
Medical Assistant Front/Back Office
Clinica Medica El Buen Samaritano
09.2014 - 08.2015
Certificate - Medical Assistance
Baldy View ROP
High School Diploma -
Montclair High School