- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Team Sports
- Playing Sports
- Adventure Travel
- Gym Workouts
- Camping
- Creative Writing
- Personal Development and Self-Improvement
Natalie Gonzales
Albuquerque,NM
Summary
Patient advocacy professional equipped for impactful contributions. Skilled in navigating healthcare systems, resolving patient concerns, and ensuring optimal care coordination. Strong collaborator, adept at adapting to evolving needs and driving team success. Proficient in communication, conflict resolution, and empathy, bringing reliability and results to every situation.
Overview
1
1
year of professional experience
Work History
Patient Advocate
Intuitive Health Institute
06.2024 - 03.2025
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
- Monitored patient progress and provided emotional support.
- Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
- Growth experience with insurance
- Educated patients on available resources and community programs, increasing their access to needed services.
- Enhanced patient satisfaction by addressing concerns and providing information on healthcare rights and options.
- Assisted patients in navigating complex insurance processes, leading to successful claim resolutions and reduced financial burdens.
- Collaborated with healthcare professionals to facilitate high-quality comprehensive care.
- Negotiated payment plan arrangements with medical billing departments on behalf of the patients experiencing financial hardship.
- Educated patients and families on healthcare options and financial support resources.
Education
Highschool - Health Sciences
Central New Mexico Community College
Albuquerque, NM05.2024
Skills
- Patient rights
- Proactive problem-solving
- Organized nature
- Resource utilization
- Hands on learning
- Effective visual learner
- Proficient team member
- Strong analytical skills
- Computer savvy
- Customer service
- Problem-solving
- Friendly and outgoing
Community Service
Assisting the front office with answering phones, and student support., Helping Chaparral elementary organize student runners with Autism, along with reading books to the students. Volunteering for school functions.
Interests
Timeline
Patient Advocate
Intuitive Health Institute
06.2024 - 03.2025
Highschool - Health Sciences
Central New Mexico Community College
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