Londa Morrison-Hardiman
Patient Advocate
Hope,AR
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Patient Advocate
Elevate PFS
02.2022 - Current
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Entered details into computer systems and managed database of information.
- Worked effectively with staff from all departments to coordinate resolutions.
- Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment.
- Helped patients file appeals to insurance denials and worked with insurance companies to resolve disputes.
- Followed document protocols to safeguard confidentiality of patient records.
Tax Specialist
HR Block
10.2021 - Current
- Managed tax submissions and made sure all information complied with regulations.
- Reconciled and produced federal and state tax documents for corporate, private business and customers.
- Collected and submitted required tax payments.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
- Completed and filed returns with tax departments at local, state and federal levels.
Health Service Specialist II
Arkansas Department Of Health
11.2019 - 03.2021
- Assisted with regulatory issues such as compliance.
- Verified Health Insurance for all patients with appointments.
- Provided Isolation status to patients with Covid-19.
- Checked supplies and ordered special formula for all W.I.C. patients.
Emergency Room Registrar
Wadley Regional Medical Center At Hope
06.2017 - 11.2019
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Utilized audits and controls to accurately manage cash.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
General Labor
Tyson Foods, Inc. Trademarks And Registered Trademarks
11.2015 - 03.2017
- Accurately Scaled Leg quarters
- Printed Labels for all outgoing Poultry
- Inspected for missing parts on Poultry.
Education
BBA - Human Resource Management
Strayer University
Washington D.C.06.2023
Associate of Arts - General Education
University of Arkansas Community College At Hope
Hope, Arkansas05.2020
High School Diploma -
Hope High School
Hope, Arkansas05.2005
Skills
- Reviewing Patient Information
- Legal Compliance
- Patient Correspondence
- Patient Rights
- Quality Assurance
- Benefits Verifications
- Patient Interviewing Skills
- Verbal Communication
- Correspondence Writing
- Time Management
- Tax Preparation
- Reading Comprehension
- Due Diligence
- Itemized Deductions
- Income and Expense Evaluations
- Data Inputting
- Documentation Skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Patient Advocate
Elevate PFS
02.2022 - Current
Tax Specialist
HR Block
10.2021 - Current
Health Service Specialist II
Arkansas Department Of Health
11.2019 - 03.2021
Emergency Room Registrar
Wadley Regional Medical Center At Hope
06.2017 - 11.2019
General Labor
Tyson Foods, Inc. Trademarks And Registered Trademarks
11.2015 - 03.2017
BBA - Human Resource Management
Strayer University
Associate of Arts - General Education
University of Arkansas Community College At Hope
High School Diploma -
Hope High School
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