DORSELY FRAZIER
Key Largo,FL
Summary
PROFESSIONAL Highly motivated and committed Medical Assistant with proven history of SUMMARY superior performance at individual, team and organizational levels. Strong ability to multitask and prioritize workloads with little or no supervision. Detail- oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Motivated Medical Assistant dedicated to delivering first-rate healthcare experiences to patients. Excel at administrative support, technical troubleshooting and personnel coordination. Demonstrated excellence Motivated Patient Advocate enthusiastic about helping patients navigate rights and responsibilities during treatment. Personable demeanor with priority on care and service.
Overview
22
22
years of professional experience
Work History
Patient Advocate
WestCare Guidance/ Care Center, Inc.
05.2021 - Current
- Developed patient-centered care plans to meet individual needs.
- Advocated for patient rights and access to support resources in healthcare settings.
- Assisted patients in understanding individual rights and responsibilities in regards to care, coverage, and payment.
- Maintained patient records and updated electronic health systems to safeguard data.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Collected and analyzed patient feedback to evaluate quality of care.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Monitored patient progress and provided emotional support.
- Provided excellent customer service to patients and medical staff.
- Assisted patients in navigating complex healthcare systems and procedures to reduce emotional strain.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Worked effectively with staff from all departments to coordinate resolutions.
- Engaged with patients to provide critical information.
- Entered details into computer systems and managed database of information.
Medical Assistant
Eileen Turbessi
05.2017 - Current
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Emergency procedures understanding
- Compassionate caregiver
- Dementia and Alzheimer's knowledge
- Patient oral care
- Feeding assistance expert
- Verified appropriate lab couriers picked up collected lab specimens
- Sanitized, restocked and organized exam rooms and medical equipment
- Prepared initial patient charts for admission
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
- Obtained client medical history, including medication information,
Front Office Receptionist
Visiting Nursing Association
01.2015 - 04.2017
- Symptoms and allergies
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
- Gathered forms, copied insurance cards and to collect patient information for billing and insurance filing
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Collected and documented patient medical information such as blood pressure and weight
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed
- Obtained all prescribed laboratory testing
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
- Tested and recorded blood glucose levels
- Assessed, documented and monitored vital signs for more than 25 patients per day
- Implemented inventory tracking system to maintain product accessibility and lower equipment cost
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Provided clerical support to company employees by copying, faxing and filing documents
- Maintained well-organized and efficient offices with stocked supplies to meet expected demands
- Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Promptly answered multi-line phone system and greeted callers enthusiastically
- Prepared weekly employee work schedules for team members ensuring all shifts received adequate coverage
- Kept reception area clean and neat to give visitors positive first impression
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.EDUCATION
Medical office
PCTA/CNA | Suncoast Hospice
09.2002 - 03.2014
- Administration
- Simple Dressings
- Inventory and Supply
- Direct Patient Care
- Payment collection
- Emptying catheter bags
- Patient bathing
- Patient Scheduling
- Efficient and reliable team player
- Knowledge of EKG rhythm interpretation
- Patient Assessments
- Management
- Phlebotomy
- B CPR
- Lab equipment operation
- Assisting with physical exams
- Ambulating and repositioning patients
- Trustworthy companion
- Compassionate
- Hospice Care, Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
- Helped patients effectively manage routine bathing, grooming and other hygiene needs
- E
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
CNA | Platation Key Nursing Home
11.2013 - 01.2014
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs
- Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
- Helped patients effectively manage routine bathing, grooming and other hygiene needs
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
- Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Education
CERTIFICATIONSCNA - Certified Nurse AssistantCMA - PT Phlebotomy Technician - Phlebotomy
National Healthcareer Association
Miami02.2019
High School Diploma - undefined
Tarpon Springs High School
08.1980
Skills
- Satisfaction Assessment and Tracking
- Spreadsheet Tracking
- Medical Transcription
- Medical History Documentation
- Medicare Knowledge
- Organization and Time Management
- Appointment Confirmation
- Reviewing Patient Information
Timeline
Patient Advocate
WestCare Guidance/ Care Center, Inc.
05.2021 - Current
Medical Assistant
Eileen Turbessi
05.2017 - Current
Front Office Receptionist
Visiting Nursing Association
01.2015 - 04.2017
CNA | Platation Key Nursing Home
11.2013 - 01.2014
Medical office
PCTA/CNA | Suncoast Hospice
09.2002 - 03.2014
CERTIFICATIONSCNA - Certified Nurse AssistantCMA - PT Phlebotomy Technician - Phlebotomy
National Healthcareer Association
High School Diploma - undefined
Tarpon Springs High School