THOMAS AARON WAGES
Grayson,GA
Summary
Healthcare operations professional with a background in patient access, patient advocacy, and team supervision. Supports patients, families, and clinical teams by resolving concerns, explaining processes, and coordinating communication while maintaining accurate records, compliance, and smooth daily workflows.
Overview
18
18
years of professional experience
Work History
Patient Advocate
Northside Hospital Gwinnett
Lawrenceville, Georgia
2025.10 - Current
- Advocated for Northside Hospital Gwinnett patients through bedside support and concern resolution.
- Coordinated communication between patients, families, nurses, and case management teams.
- Explained hospital policies, rights, procedures, and discharge instructions to patients.
- Documented patient concerns, complaints, and follow-up actions in medical records.
- Coordinated discussions among healthcare providers to ensure patient care continuity.
Patient Access Supervisor
NORTHSIDE HOSPITAL
Duluth, GA
2013.06 - 2025.10
- Uphold staff by recruiting, selecting, orienting, and training the employees; developing personal growth opportunities
- Accomplished financial targets of fiscal operations.
- Met coverage demands by establishing work schedules and assigning specific jobs.
- Managed patient registration and efficiently processed documentation.
- Composed effective accounting reports summarizing accounts payable data
- Review customer feedback
- Maintain compliance with company requirements
- Directed and conducted recruitment, hiring and training of personnel.
Pharmacy Technician
Dacula Health Pharmacy
Dacula, Georgia
2008.09 - 2015.03
- Handled prescription orders at counter, in drive-thru line and via delivery service.
- Processed cash, credit card, and insurance payments for prescriptions with attention to detail to ensure transaction accuracy.
- Assisted patients with OTC medications and medical supplies.
- Maintained accurate inventory of medications and pharmaceutical supplies to ensure availability for patient needs.
- Oversaw inventory management processes to ensure optimal stock levels. and stocked shelves with pharmaceutical products.
- Completed necessary documentation for pharmacy operations, including logs and reports.
- Answered customer inquiries and located merchandise to enhance pharmacy service experience.
Education
Lean Process improvement course Certificate -
NORTHSIDE HOSPITAL
Lawrenceville, GA2018-12
High School Diploma -
Dacula High School
Dacula, GA2012-05
Skills
- Customer Service oriented
- Microsoft applications
- Healthcare Finance
- Performance evaluation
- Complaint processing
- Staff supervision
- Patient Billing Support
- Patient Safety Advocacy
- Staff Training Coordination
- Patient Satisfaction Metrics
- Communication skills
- Time management
- Patient Care Assessment
- Care Quality Improvement
- Software proficiency
LANGUAGE
english, Native
VOLUNTEER
Meals on Wheels Atlanta, Atlanta, Ga, 2010-06, Present, Acted as liaison between Meals-on-Wheels program staff and homebound clients., Adhered to strict hygiene standards while handling and delivering meals.
Timeline
Patient Advocate
Northside Hospital Gwinnett
2025.10 - Current
Patient Access Supervisor
NORTHSIDE HOSPITAL
2013.06 - 2025.10
Pharmacy Technician
Dacula Health Pharmacy
2008.09 - 2015.03
Lean Process improvement course Certificate -
NORTHSIDE HOSPITAL
High School Diploma -
Dacula High School