Gary Zimmerman Jr.
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
27
27
years of professional experience
Work History
Patient Advocate
Uphealth Behavioral
06.2018 - 12.2024
- Improved patient financial experiences by providing comprehensive guidance on payment options and assistance programs.
- Assisted patients in understanding insurance coverage, resulting in informed decisions regarding medical services.
- Developed tailored payment plans for individuals facing financial hardships, promoting access to necessary medical care regardless of income level.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Increased revenue collections by conducting thorough reviews of patient accounts and identifying potential sources of reimbursement.
Lead Behavioral Tech
Forest Hill Outpatient Services
10.2016 - 05.2018
- Used KIPU to document patient information, progress notes, and treatment plans.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Supported patient confidentiality in accordance with HIPAA regulations.
Recovery Specialist
Wellness Research & Consulting
05.2015 - 09.2016
- Identified and contacted customers with overdue accounts to address payment status.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Maintained accurate records of all collections efforts, providing transparency and aiding in informed decision-making processes.
ABHT Admissions Behavioral Health Technician
The Watershed Treatment Center
10.2014 - 02.2016
- Performed client intake procedures according to internal standards for new admissions.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
Home Evaluator
Arrow Exterminators
03.2011 - 07.2014
- Registered technician with the Georgia Department of Agriculture
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Developed and implemented successful sales strategies to increase revenue in assigned territories.
- Attended industry conferences and networking events regularly to stay updated on latest trends and establish valuable connections within the field.
Account Manager
Victory Packaging
09.2003 - 01.2010
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Negotiated terms and contracts with clients to maintain profitable sales.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
Southeast Regional Sales Manager
Eastern Seaboard Packaging
03.1998 - 02.2003
- Expanded product offerings within existing accounts, leading to enhanced revenue and profitability.
- Evaluated competitor strategies within the region to anticipate challenges and adjust tactics as needed proactively.
- Participated in relevant industry events as a representative of the company, increasing brand visibility among potential clients within the Southeast region.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Established new accounts through cold calling and personal visits to potential customers.
Education
Georgia College and State University
Milledgeville, GA01.1995
Perimeter College
Atlanta, GA01.1990
Skills
- Relationship building
- Motivated team player
- Problem-solving
- Account management
- Customer relations
- B2B sales
- CRM and Salesforce proficiency
- Customer Service-oriented
- Positive outlook
Timeline
Patient Advocate
Uphealth Behavioral
06.2018 - 12.2024
Lead Behavioral Tech
Forest Hill Outpatient Services
10.2016 - 05.2018
Recovery Specialist
Wellness Research & Consulting
05.2015 - 09.2016
ABHT Admissions Behavioral Health Technician
The Watershed Treatment Center
10.2014 - 02.2016
Home Evaluator
Arrow Exterminators
03.2011 - 07.2014
Account Manager
Victory Packaging
09.2003 - 01.2010
Southeast Regional Sales Manager
Eastern Seaboard Packaging
03.1998 - 02.2003
Georgia College and State University
Perimeter College
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