Rana Camacho Warner
North Las Vegas,Clark County
Summary
Friendly Patient Advocate trained in PM and EHR software and compliance requirements. Detail-oriented, hardworking and reliable. Successful working with physicians, hospitals, social service entities and insurance companies to achieve positive all-around outcomes.
Caring Patient Advocate with successful background working as positive intermediary between physicians, hospitals and patients undergoing treatment. Excellent communication and problem-solving abilities. Bringing 11 years of experience in field.
Overview
13
13
years of professional experience
Work History
Patient Advocate
Nevada Orthopedic And Spine Center
Las Vegas , NV
02.2011 - Current
- Responded daily to over 20 patient calls with concerns and questions with compassionate and knowledgeable service.
- Entered details into computer systems and managed database of information.
- Worked effectively with staff from all departments to coordinate resolutions.
- Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment.
- Utilized knowledge of available resources to help patients select appropriate courses and obtain relevant support.
- Collected and reviewed patient information to assess eligibility for special programs.
- Helped patients file appeals to insurance denials and worked with insurance companies to resolve disputes.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Recommended service improvements to minimize recurring patient issues and complaints.
Front and Back Office Medical Assistant
Nevada Orthopedic And Spine Center
Las Vegas , NV
06.2009 - 01.2011
- Posted payments and charges to patient accounts and participated in billing processes.
- Assessed over 20 calls and inquiries to prioritize services based on medical emergencies.
- Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
- Ordered prescription refills on behalf of existing office patients.
- Triaged patients in-person and via telephone to help optimize clinical resources.
- Cross-trained in front-office procedures to back up reception staff.
- Created new patient charts and scanned documentation before and after appointments into EHR system.
Education
Medical Assisting
Heritage College
Las Vegas, NV2003
GED -
Guam Community College
Mangilao, GU1997
Skills
- Explaining Policy and Procedures
- Resolving Problems
- Communicating to Patients and Families
- Calm and Effective Under Pressure
- Patient Needs Assessment and Referral
- Providing Information and Resources
- Patient Issue Resolution
- Evaluating Quality of Care
- Patient Correspondence
- Administrative and Office Support
- Creative Solutions
- Customer Satisfaction
- Medical Services Administration
- Insurance Authorizations
- Reliability and Dedication
Timeline
Patient Advocate
Nevada Orthopedic And Spine Center
02.2011 - Current
Front and Back Office Medical Assistant
Nevada Orthopedic And Spine Center
06.2009 - 01.2011
Medical Assisting
Heritage College
GED -
Guam Community College
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