Jason Coles
Rootstown,OH
Summary
Proven expert in cannabis product knowledge and patient support, with a track record of enhancing customer trust and loyalty at Bliss Ohio. Skilled in product merchandising and team cooperation, I excel in fast-paced environments, significantly improving service efficiency. My experience includes streamlining processing operations at Klutch Cannabis, showcasing my ability to optimize workflow and foster team development.
Overview
22
22
years of professional experience
Work History
Budtender
Bliss Ohio
03.2023 - Current
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Weighed, prepared and packaged different types of products.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
Processing Technician
Klutch Cannabis
07.2021 - 01.2023
- Oversaw the training and development of new processing technicians, contributing to the creation of a skilled and cohesive workforce capable of meeting organizational objectives.
- Assisted in troubleshooting equipment malfunctions, minimizing downtime and maintaining productivity.
- Enhanced production efficiency by optimizing processing equipment settings and workflow.
- Dumped, poured and loaded specified amounts of refined or unrefined materials into equipment or containers for further processing or storage.
Server
Rockne's
03.2002 - 12.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Bachelor of Design -
Cuyahoga Community College
Cleveland, OH09.2007
High School Diploma -
Theodore Roosevelt High School
Kent, OH06.2002
Skills
- Cannabis strain familiarity
- Supporting medical patients
- Product Merchandising
- Patience and Empathy
- Product Knowledge Expertise
- Restocking Inventory
- Packaging products
- Maintaining security
- Team Cooperation
Timeline
Budtender
Bliss Ohio
03.2023 - Current
Processing Technician
Klutch Cannabis
07.2021 - 01.2023
Server
Rockne's
03.2002 - 12.2020
Bachelor of Design -
Cuyahoga Community College
High School Diploma -
Theodore Roosevelt High School