Heather Canzanese
Runnemede,NJ
Summary
Proven track record in enhancing customer loyalty and streamlining operations, demonstrated during tenure at Cannabist. Expert in cannabis strain familiarity and excelling in building rapport, I significantly contributed to a welcoming atmosphere, fostering repeat business. Skilled in POS system operation and maintaining confidentiality, my approach combines meticulous attention to detail with exceptional interpersonal skills.
Overview
7
7
years of professional experience
Work History
Budtender
Cannabist
07.2022 - 09.2024
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
Server/Shift Manager
Kid Rips Bar and Tavern
11.2019 - 02.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Office Manager
Colossus Granite & Marble
09.2017 - 05.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Education
Bachelor Of Arts - History
Rowan University
Glassboro, NJ06.2000
Skills
- Cannabis strain familiarity
- Supporting medical patients
- Product Merchandising
- Patience and Empathy
- Restocking Inventory
- Discussing cannabis
- Cleanliness and hygiene
- Counting money
- Maintaining security
- Building rapport
- Regulatory Compliance
- Maintaining confidentiality
- POS System Operation
- Customer Service
- Flexible Hours
- POS Software
- Product Knowledge
- Attention to Detail
- Building Customer Loyalty
- Team Cooperation
- Team Leadership
- Friendly and Helpful
- Reliable and Responsible
- Store Opening and Closing
- Strong Communication and Interpersonal Skills
- Positive Customer Engagement
- Cash Handling
Timeline
Budtender
Cannabist
07.2022 - 09.2024
Server/Shift Manager
Kid Rips Bar and Tavern
11.2019 - 02.2022
Office Manager
Colossus Granite & Marble
09.2017 - 05.2020
Bachelor Of Arts - History
Rowan University
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