Dellya Hubbard
Chicago ,IL
Summary
Driven professional with a proven track record at Stryker, adept in managing high-stress situations with patience and empathy, ensuring customer satisfaction and loyalty. Skilled in cannabis strain familiarity and product knowledge, excelled in fostering positive environments and promoting products effectively. Demonstrated expertise in supporting medical patients and resolving complaints, significantly enhancing customer experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Budtender
Mission
03.2022 - 04.2024
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Restocked supplies and arranged displays.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
School Bus Driver
Illinois School Bus Company
02.2019 - 07.2023
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
Customer Service Representative
Stryker
01.2018 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained an average of 40 customer calls per work shift
Education
Associate of Applied Science - Medical Administrative Assistant
Ultimate Medical Academy - Clearwater
Clearwater, FL08.2026
High School Diploma -
Simpson Academy For Young Women
Chicago, IL06.2016
Skills
- Cannabis strain familiarity
- Supporting medical patients
- Product Merchandising
- Patience and Empathy
- Product Knowledge Expertise
- Discussing cannabis
Certification
Fear Free Certified
CDL Class-B Holder
Timeline
Budtender
Mission
03.2022 - 04.2024
School Bus Driver
Illinois School Bus Company
02.2019 - 07.2023
Customer Service Representative
Stryker
01.2018 - 06.2023
Fear Free Certified
CDL Class-B Holder
Associate of Applied Science - Medical Administrative Assistant
Ultimate Medical Academy - Clearwater
High School Diploma -
Simpson Academy For Young Women
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