Jason Cook
Logistics
Auburn,WA
Summary
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. In conclusion, my customer service skills would be an asset your company.
Overview
11
11
years of professional experience
Work History
Stocker
Wal-Mart
2650 Creighton Road Pensacola, Florida 32507
11.2014 - Current
My job entails a number of customer service related responsibilities. My most important job is to greet customers with hospitality when addressing all concerns regarding merchandise availability and pricing . Also, some of the secondary tasks include maintaing a safe work area, assist other departments when needed, and work efficiently when stocking freight. In closing, my job requires providing constant customer service while managing time wisely to ensure all other tasks get completed.
Customer Care Representative
West Corporation
5031 Commerce Circle Pensacola, Florida 32505
03.2014 - 08.2014
My primary focus was to handle customer service needs in a timely manner. Also, asking probing questions to guarantee all customer needs are being met. Most importantly, make sure all calls are handled thoroughly so customers wouldn't have to call again within 30 days. In closing, answering all questions ensuring customer needs are being met.
Education
GED - undefined
Tacoma Community College
Tacoma, WA2003
Skills
- Creative problem solver
- Quick learner
- Proficient in cash management
- Strategic sales knowledge
- Multi-line phone talent
- Credit card processing
- Superior verbal and written communication skills
- Calm under pressure
- Exceptional attention to detail
- Natural leader
Timeline
Stocker
Wal-Mart
11.2014 - Current
Customer Care Representative
West Corporation
03.2014 - 08.2014
GED - undefined
Tacoma Community College