Jason Cooney
Nielsen Field Manager
Apex,NC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Field Manager
THE NIELSEN COMPANY
Raleigh, NC
12.2021 - Current
- Over 2 year duration, hired 80% of current Raleigh field personnel to cover operations throughout assigned regional area.
- Established clear performance metrics for field operations, enabling better tracking of progress and areas for improvement.
- Tracked key performance indicators and enforced quality control measures.
- Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues.
- Coordinated and scheduled field personnel to cover operations throughout assigned regional area.
Nielsen Field Representative - SWFT
THE NIELSEN COMPANY
Raleigh, North Dakota
08.2017 - 12.2021
- Aiding with recovery and performance of various markets utilizing various technologies across the continental US while staying within expectations of Nielsen's values and SOP
- Testing brand new technologies in the field; providing live feedback, research data, and insight during beta phase prior to deployment company-wide.
- Testing brand new technologies in the field; providing live feedback, research data, and insight during the beta phase prior to deployment company-wide
- Sole figure behind recovery of performance metrics by over 80% for three different markets.
- Developed strong relationships through direct interaction with panelists, resulting in the recovery of critical performance metrics across nine markets while enhancing participant engagement and maintaining high-quality data collection
- Continuing to expand rapport with active panelists within a variety of unique markets via in-person conversation and negotiation; extending panel participation by 30% and improving KPI performance by over 60% or more
- Resolved over 500 unique household issues by developing effective solutions tailored to individual panelists' needs; enhanced participant engagement resulting in improved performance metrics for ongoing client projects
- Facilitated over 200 video and voice calls with panelists to troubleshoot equipment issues, achieving a seamless service continuity while ensuring high-quality data collection remained uninterrupted in extraordinary circumstances during 2020.
- Extended my remote capabilities to the Field by engaging with panelists via video calls to service our equipment.
Nielsen Field Representative
THE NIELSEN COMPANY
Raleigh, North Dakota
08.2009 - 08.2017
- Managing multiple and evolving priorities for local digital market area while successfully up-keeping Nielsen's KPIs
- Interacting, conversing, and negotiating with participating household members with goal of building solid rapport and maintaining engagement for maximum length of the panel study
- Employing troubleshooting and problem solving skills to resolve challenges presented by hardware in Panel homes, thereby stabilizing performance metrics within upper 90% range.
- Collecting and confirming accurate demographic data obtained from over 120 concurrent Panel members
- Working with dynamic requirements of local market by utilizing honed support skills and expertise to find solutions for daily organic challenges, while exceeding 94% KPI performance figures.
Education
A.S. - Computer Science
Essex Community College
Baltimore, MDundefined
New Horizons Computer Learning Center
Raleigh, NCSkills
Microsoft Office
Google Suite
SalesForce
Project Coordination
Crew Management
Maintenance Planning
Field Operations
Inventory Management
Adaptability and Flexibility
Positive Attitude
Awards
Nielsen Special Operations Impact Player 2021
Timeline
Field Manager
THE NIELSEN COMPANY
12.2021 - Current
Nielsen Field Representative - SWFT
THE NIELSEN COMPANY
08.2017 - 12.2021
Nielsen Field Representative
THE NIELSEN COMPANY
08.2009 - 08.2017
A.S. - Computer Science
Essex Community College
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New Horizons Computer Learning Center
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