JASON COOPER
Silsbee
Summary
Results‑driven healthcare business development leader with 25 years of experience accelerating organizational growth and building high‑value strategic partnerships. Proven success in senior roles including Director of Business Development and Vice President of Business Development. Adept at collaborating with diverse healthcare organizations to expand market presence, elevate customer satisfaction, and identify revenue opportunities through strong clinical insight. Recognized for exceptional productivity, operational efficiency, and the ability to deliver solutions that drive measurable impact. Skilled in strategic planning, market_research, and sales_strategy_development, with strengths in communication, cross‑functional teamwork, and relationship‑building to support long‑term business growth.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Business Development Coordinator
Acadian Ambulance
Beaumont
01.2021 - Current
- Identify new business opportunities and implement growth initiatives across assigned markets.
- Develop and maintain strategic relationships with hospitals, healthcare systems, nursing facilities, physician groups, and community partners.
- Coordinate business development initiatives to enhance service offerings and market reach.
- Conduct presentations, educational programs, and customer outreach events.
- Serve as liaison between customers and internal departments to ensure exceptional customer satisfaction.
- Manage client relationships to ensure satisfaction and foster long-term partnerships.
- Evaluate and manage new strategic business opportunities.
- Analyze customer feedback to identify opportunities for service improvement and innovation.
- Negotiate contracts with potential customers, ensuring competitive pricing structures are met.
- Assist in the negotiation of contracts and agreements with clients and partners.
- Produce internal reports to assist managers in identifying areas of success and forecasting areas for growth.
- Monitor market trends and competitor activity to inform strategic growth initiatives.
- Monitored competitor activities and market conditions to identify threats and opportunities.
- Coordinated with operational leadership to resolve customer concerns and enhance service delivery.
- Ensure compliance with relevant regulations when conducting business operations.
- Provide insights and recommendations for improving internal processes and increasing operational efficiency.
- Set up potential client contacts, cultivate relationships, and follow through on service needs.
Vice President of Business Development
Crossroads EMS
Silsbee
01.2019 - 01.2021
- Directed business development and marketing initiatives across multiple service areas.
- Led customer retention and growth strategies to increase market presence and revenue.
- Managed key customer relationships and negotiated contracts to secure favorable terms.
- Collaborated with executive leadership to develop strategic growth plans.
- Directed business strategy for new service lines in emergency medical services.
- Established partnerships with healthcare providers to enhance service delivery.
- Advised executive team on best practices when it comes to developing customer relationships.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Supervised daily operations of Business Development team members including recruiting, hiring, training, coaching, performance management, and termination activities.
- Developed pricing models based on customer segmentation analysis.
- Engaged in public relations activities to build a positive image of the company in the marketplace.
- Represented the organization at industry and community events.
Business Development Coordinator
Acadian Ambulance
01.2009 - 01.2019
- Coordinated business development initiatives across assigned territories to enhance market presence.
- Built and maintained relationships with hospitals, healthcare providers, and community stakeholders.
- Supported contract development and service implementation to drive customer retention.
- Performed market analysis to identify and evaluate growth opportunities.
- Consistently exceeded customer service and business development expectations.
Director of Business Development
Priority One EMS
01.1999 - 01.2009
- Led business development and marketing operations, driving growth for EMS organization.
- Generated new business through strategic relationship-building and enhancing community engagement.
- Developed and maintained long-term partnerships with healthcare providers and facilities.
- Increased service utilization by implementing targeted outreach and strengthening customer service initiatives.
- Played a key role in the company’s growth and market expansion leading up to its acquisition by Acadian Ambulance.
Education
Licensed Vocational Nurse (LVN) -
Jasper School of Vocational Nursing
Some College (No Degree) -
Lamar University
Beaumont, TexasHS Diploma -
Silsbee High School
Silsbee, TX 01.1991 - 01.1991
Skills
Business Development
Strategic Planning
Market Analysis
Revenue Growth Strategies
Sales Strategies
Lead Prospecting
Customer Acquisition
Sales Follow-up
Customer Relationship Management
Client Relationship Management
Account Management
Account Development
Customer Service Excellence
Healthcare Marketing
Healthcare Operations
EMS & Healthcare Transportation Services
Data-driven Decision Making
Business Intelligence
Program Development
Contract Negotiation
RFP Development & Response
Leadership & Team Development
Team Leadership
Team Building
Effective Communication
Verbal and Written Communication
Written Communication
Interpersonal Skills
Presentation Skills
Public Speaking
Community Outreach
Problem Solving
Complex Problem-solving
Problem Resolution
Customer Feedback Analysis
Experience Management
Public & Media Relations
Problem Resolution
Affiliations
Active contributor to healthcare, EMS, hospital, and community outreach initiatives, advancing patient care, enhancing customer service, and strengthening healthcare transportation solutions.
Certification
- Licensed Vocational Nurse (LVN)
- EMT-Basic
- American Heart Association CPR Certification
Awards
- MVP of the Year – Acadian Ambulance
- EMT of the Year – Silsbee Chamber of Commerce
Timeline
Business Development Coordinator
Acadian Ambulance
01.2021 - Current
Vice President of Business Development
Crossroads EMS
01.2019 - 01.2021
Business Development Coordinator
Acadian Ambulance
01.2009 - 01.2019
Director of Business Development
Priority One EMS
01.1999 - 01.2009
HS Diploma -
Silsbee High School
01.1991 - 01.1991
Some College (No Degree) -
Lamar University
Licensed Vocational Nurse (LVN) -
Jasper School of Vocational Nursing