Sarahi Cervantes
San Antonio,TX
Summary
Offering 10+ years experience in auto finance industry, marketing, supervisory and management with a comprehensive sub/near-prime finance background. Skilled in establishing and maintaining dealer relations, turning around weak territories by leveraging leadership, expanding operation and sales. Expertise upholding policies and procedures, as well as recruiting and training staff. Develop and implement sales strategies, establish and maintain relationships with customers, and monitor sales performances. Experienced in conflict mediation/resolution and team building. Background in managing a whole region of 4 branches.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Business Development Manager
Lobel Financial
12.2012 - Current
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
- Strengthened client relationships, conducting regular follow-up meetings to ensure satisfaction and uncover additional needs.
Regional Sales Manager
Lobel Financial
03.2022 - 06.2022
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Developed and maintained positive relationships with clients in assigned sales territories.
- Conducted product demonstrations and presentations to potential clients to capture more sales.
- Finalized sales contracts with high-value customers.
- Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
- Mentored new hires on best practices for building rapport with clients, ultimately contributing to a higher retention rate of customers within the territory.
- Implemented innovative sales strategies that successfully penetrated new markets, boosting regional brand recognition.
- Cultivated strong partnerships with distributors and retailers to increase product visibility and drive sales volume.
Accounts Receivable Clerk
Up Petroleum
01.2010 - 12.2012
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
Education
Judson Highschool
San Antonio, TX2009
Skills
Branch Operations Management
Excellent time Management Skills
Excellent Work-ethic
Attention to Detail
Coaching and Mentoring
Client Relationship Management
Strong-team-builder
Verbal/written communication
Sales management
Business Development
Interviewing and Hiring
Work Prioritization
Strategic Planning
Loan Documentation
Business Relationship Management
Languages
Spanish
Native or Bilingual
Certification
Business Development Manager of the year
Timeline
Regional Sales Manager
Lobel Financial
03.2022 - 06.2022
Business Development Manager
Lobel Financial
12.2012 - Current
Accounts Receivable Clerk
Up Petroleum
01.2010 - 12.2012
Judson Highschool