Jason Cramer
Grounds Keeper
Melbourne,FL
Summary
Reliable and versatile Manager with 12 years in leadership roles in both Civilian and Military capacities. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude mentorship.
Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams. Dedicated Soldier with 14 years serving in the US Army as enlisted member (14G) Air Defense Battle Management Operator. Excellent abilities to follow direction, lead others and find solutions. Known for perseverance in task completion and outstanding work ethic.
Dependable office management professional brings 6 years of experience in administrative oversight. Self-starter and skilled team leader with history of unifying staff under common goals, modeling organizational efficiency and instilling customer service excellence. Specializes in administrative office environments.
Overview
21
21
years of professional experience
Work History
Grounds Keeper
FPI Management
Viera , FL
08.2023 - Current
- Moved leaves and grass clippings using leaf blower.
- Checked machinery and performed routine maintenance to prevent malfunction.
- Recorded services rendered, materials used and charges assessed on specified forms.
- Maintained or repaired tools or equipment for safety and longevity.
- Swept and raked leaves, debris and other materials from grounds;.
- Maintained walkways, driveways and parking lots by removing snow, ice and other obstructions;.
Assistant Well Driller
Heidekruger Well and Pump Services
Malabar , FL
04.2023 - 07.2023
- Assisted in Drilling and installing over 40 deep wells of 300 feet or more in Brevard County Florida which earned about a 250,000 in sales
- Drove Pipe support truck with zero incidents or moving violations have a 100% safety rating for my deep well team
- Selected and attached drill bits and drill rods to add extra rods as hole depths increase.
Customer Service Representative
Family Dollar
Melbourne , FL
03.2023 - 04.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Phone Interviewer
Kalamata Research
Melbourne , FL
06.2020 - 09.2020
- Explained survey objectives and procedures to interviewees, interpreting survey questions to help with comprehension.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Store Manager
Naturesmarket
Melbourne , FL
07.2018 - 06.2020
- Trained and mentored 25 associates to teach daily tasks and procedures.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored employee performance and identified performance gaps for corrective action.
Office Manager
Airstreams Renewables
El Paso , TX
10.2016 - 07.2018
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed office inventory and placed new supply orders.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Created and managed budgets for travel, training and team building activities.
- Successfully processed over 150 students administrative files
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Interpreted and communicated work procedures and company policies to staff.
Enlisted Soldier
US Army
El Paso , TX
11.2002 - 11.2016
- graduate of 2 leaderships academies Warriors leadership Course and Advanced leadership Cours
- Lead a total of 16 Soldiers in 2 separate year Long Combat Tours in Iraq with no fatalities 2007-2008/2010-2011
- Conducted classes to teach fellow soldiers in platoon about safety and awareness topics.
- Cultivated excellent worth ethic, dedication to duty and timeliness in work actions.
- Worked in small groups to accomplish complex goals within tight deadlines and standards.
- From 2012-2016 was in charge of Personnel training education, certification department of a 9,000 personnel Division tasked to optimize unit manning
- Maintained accurate, updated files on civilian and military personnel in battalion.
Education
Associate of Arts - General Studies
Keiser University
Fort Lauderdale, FL06.2023
Skills
- Verbal and Written Communication
- Data Entry
- Data Review and Analysis
- Information Confidentiality
- Scheduling and Coordinating
- Teamwork and Collaboration
- Performance Tracking and Evaluation
- Administration and Reporting
- Store Opening and Closing Procedures
- Shift Scheduling
- Critical Thinking
- Squad Leadership
- Risk Assessments
- Conflict Resolution
Timeline
Grounds Keeper
FPI Management
08.2023 - Current
Assistant Well Driller
Heidekruger Well and Pump Services
04.2023 - 07.2023
Customer Service Representative
Family Dollar
03.2023 - 04.2023
Phone Interviewer
Kalamata Research
06.2020 - 09.2020
Store Manager
Naturesmarket
07.2018 - 06.2020
Office Manager
Airstreams Renewables
10.2016 - 07.2018
Enlisted Soldier
US Army
11.2002 - 11.2016
Associate of Arts - General Studies
Keiser University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Improved inventory processes by creating a new procedure to order products that eliminated total ording time by 50%.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 25 staff members.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Affiliations
Air Defense Association
3rd Infantry Division Historical Society
Keiser University Alumni
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