Summary
Overview
Work History
Education
Skills
Timeline
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Jason Crouch

Franklin,MA

Summary

Dynamic Quality Assurance Specialist with extensive experience in the music industry, leveraging a robust technical background to enhance product quality and innovation. Specialized in overseeing the development and testing of audio equipment, including MIDI controllers, synthesizers, and sound systems, ensuring the highest standards of quality and performance. Known for a creative yet analytical approach to problem-solving, adept at translating complex customer feedback into actionable product improvements. Collaborates effectively with cross-functional teams to drive the successful launch of cutting-edge music products, consistently exceeding market expectations.

Overview

12
12
years of professional experience

Work History

Quality Assurance (Production Team)

Spencer Technologies
04.2023 - Current
  • Ensure adherence to quality standards by conducting rigorous checks of production team's output.
  • Analyze customer feedback to refine training and procedures, preventing recurrence of issues.
  • Develop and maintain comprehensive process documentation to streamline production workflows.
  • Translate customer requirements into detailed checklists for production team, enhancing compliance and quality.

Quality Assurance Brand Lead

InMusic Brands
12.2019 - 03.2023
  • Spearheaded quality assurance for Alto Speakers leading to launch of innovative products and measurable increase in market share.
  • Performed detailed preproduction quality checks and coordinated repairs on DJ media players, audio/MIDI interfaces, and Production Workstations, ensuring product excellence.
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  • Managed a team of quality technicians, delegating testing tasks to improve efficiency and product turnaround.
  • Collaborated cross-functionally to align quality assurance strategies with brand standards, contributing to 15% increase in customer satisfaction.

Associate Product Manager/Quality Assurance/Beta Lead

Klipsch Group Inc
03.2019 - 12.2019
  • Directed development of new line of soundbars, resulting in 10% sales uplift.
  • Led beta testing coordination, identifying critical system improvements prior to market release.
  • Conducted comprehensive market research to inform development of customer-centric products.
  • Facilitated product knowledge transfer through educational videos, onsite training, and trade show presentations.

Coordinator of Technical Information Connected Product & Networking Specialist

Klipsch Group Inc
02.2013 - 03.2019
  • Launched efficient Beta tracking site using Mantis, improving product testing cycles by 20%.

Field Service Technician

Scientific Games
09.2011 - 02.2013
  • Delivered exceptional field service, maintaining 98% success rate in first-time fixes.

Education

Associate in Electrical Engineering Technology -

Grantham University
12.2025

Skills

  • Extensive experience with MIDI controllers, synthesizers, and sound systems
  • Key player in WiSA Home Theatre launch, providing exceptional dealer support
  • Pioneered beta test procedures that increased product reliability by 25%
  • Proficient in Windows, macOS, Linux, and various mobile operating systems
  • Expert in networking, wireless protocols, and firmware deployment
  • Proficient with DJ software (Serato, Traktor, Rekordbox), DAWs (Ableton Live, FL Studio), and MIDI environments

Timeline

Quality Assurance (Production Team)

Spencer Technologies
04.2023 - Current

Quality Assurance Brand Lead

InMusic Brands
12.2019 - 03.2023

Associate Product Manager/Quality Assurance/Beta Lead

Klipsch Group Inc
03.2019 - 12.2019

Coordinator of Technical Information Connected Product & Networking Specialist

Klipsch Group Inc
02.2013 - 03.2019

Field Service Technician

Scientific Games
09.2011 - 02.2013

Associate in Electrical Engineering Technology -

Grantham University

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