Jason Cruz
LAKE WORTH,FL
Summary
Hello, My name is Jason Cruz I believe I'm fit for this job because I'm a personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. In addition, I'm aware that The Kravis Center IT team is looking for someone to learn. This helps me because I can get my foot in the door into a vast industry using knowledge provided and the knowledge I have obtained.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Onboarder/Troubleshooter
The Finite: Space Exploration
West Palm Beach, FL
06.2024 - Current
- Identified root cause of technical issues and developed solutions.
- Provided training sessions to staff on proper use of systems and applications.
- Collaborated with other departments to ensure timely resolution of customer inquiries.
- Maintained positive working relationship with fellow staff and management.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
Substitute Teacher
Palm Beach County School District
West Palm Beach, Florida
06.2023 - Current
- Encouraged positive behavior among students through effective communication techniques.
- Organized lesson plans and activities for students.
- Integrated technology into lessons whenever possible.
- Developed creative learning strategies to engage all types of learners.
- Monitored student progress throughout the day.
- Assisted with classroom management issues when needed.
- Maintained a safe learning environment by enforcing school rules and regulations.
- Collaborated with other teachers to ensure student success.
File Clerk
Palm Beach County School District
West Palm Beach, FL
06.2023 - Current
- Collaborated with other departments to ensure accurate record-keeping practices are followed.
- Performed data entry tasks related to filing activities.
- Retrieved requested files from archives or other offsite locations.
- Organized and filed documents according to established procedures.
Security Officer
Top Gun Security
Delray Beach, Florida
03.2024 - 05.2024
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Assisted in the development and implementation of security policies and procedures.
- Adhered to post orders while maintaining a visible presence around the property.
- Checked for safety hazards and took corrective action when necessary.
- Confirmed visitor identification prior to granting entry into the building.
- Enforced access control measures in accordance with established procedures.
- Assisted with crowd control during large events held at the facility.
- Guarded restricted areas to prevent unauthorized entry.
Education
Associate of Science - Cyber Security AS
Palm Beach State College
Lake Worth, FL09-2025
Certificate - Network Security
Palm Beach State College
Lake Worth, FL06-2025
Skills
- Hardware troubleshooting
- Security Protocols
- Software Installation
- Hardware Configuration
- Computer Diagnostics
- Computer maintenance
- Service desk support
- Customer Service
- Help Desk Support
- User Support
- Remote Support
- CPR/AED
- Access Control
- Physical Fitness
- Detail Oriented
- Workplace Safety
- First Aid Certified
- Physical combat trained
- Verbal Communication
Affiliations
- MMA
- Duckyscript, Python and Powershell
- Book reader
Accomplishments
- Men of Tomorrow Graduate (Alpha Phi Alpha sub-organization)\
- Many MMA Victories
- CPR Certified
- National Honor Society
Certification
- Class D security
- Class A motorcycle
- Cpr/aed
- Currently working on my Comptia A+ SEC+ and Net+
- Currently working on my Microsoft 365 Cert
Timeline
Onboarder/Troubleshooter
The Finite: Space Exploration
06.2024 - Current
Security Officer
Top Gun Security
03.2024 - 05.2024
Substitute Teacher
Palm Beach County School District
06.2023 - Current
File Clerk
Palm Beach County School District
06.2023 - Current
Associate of Science - Cyber Security AS
Palm Beach State College
Certificate - Network Security
Palm Beach State College