Jason Cruz
Plano,TX
Summary
Dynamic security and customer service professional with experience at Target, excelling in conflict resolution and policy enforcement. Proven track record in maintaining security incident records and enhancing customer satisfaction through effective communication and product knowledge. Skilled in cash handling and team collaboration, ensuring operational efficiency and a positive shopping experience.
Overview
6
6
years of professional experience
Work History
Target Security Specialist
Target
Plano, TX
08.2023 - Current
- Maintained records of security incidents and responses for auditing and improvement purposes.
- Responded to incidents of workplace violence and unruly behavior on company property.
- Facilitated the recovery of assets and information following security incidents.
- Communicated security policies to staff members and performed security training.
Guest Advocate
Target
Plano, TX
07.2022 - 08.2023
- Greeted customers and provided assistance to ensure a positive shopping experience.
- Maintained up-to-date knowledge of store promotions and advertised items.
- Resolved customer complaints in a professional manner.
- Processed online orders using point-of-sale systems.
- Verified age requirements for purchases of restricted items including tobacco, alcohol, lottery tickets.
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Answered customer inquiries regarding store policies and procedures.
- Provided product knowledge to customers on the features and benefits of products.
- Operated equipment such as scanners and scales to process transactions accurately.
- Assisted other departments when needed to maintain efficient operations.
Customer Support Specialist
Steins Bakery
Dallas , TX
09.2019 - 05.2022
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Investigated customer complaints regarding product quality or service rendered.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Consulted with customers regarding needs and addressed concerns.
- Prioritized workloads to meet customer needs and maintain established deadlines in fast-paced environment.
Education
Associate of Applied Science - Business Administration
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Customer service
- Sales management
- Inventory control
- Cash handling
- Team collaboration
- Policy enforcement
- Conflict resolution
- Professionalism
Timeline
Target Security Specialist
Target
08.2023 - Current
Guest Advocate
Target
07.2022 - 08.2023
Customer Support Specialist
Steins Bakery
09.2019 - 05.2022
Associate of Applied Science - Business Administration
Ivy Tech Community College of Indiana
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