Jason Cubberley

Continued work experience from the Sirius acquisition

Responsibilities:

• Performed L3 technical tasks in support of Managed Services (MS) Clients.
• Performs Backup Application and Appliance installation, implementation, maintenance, applying updates/patches/upgrades, alerting, and performance monitoring & tuning.
• Anticipates, mitigates, identifies, and responds to Backup Application issues
• Ensures industry best-practices regarding privacy, security, and regulatory compliance for replication, back-ups, security, user management, and resource management
• Researches and makes recommendations on infrastructure products, services, and standards in
• Conducts transaction, performance, and security audits
• Performs routine system backups and restores
• Participates in Disaster Recovery exercises and planning
• Follows change control, incident response, and testing processes
• Communicates and enforces, through system procedures, data storage retention policies
• Monitors, analyzes, and predicts trends for equipment performance, space allocation, and data growth to recommend enhancements
• Creates scripts to automate tasks
• Creates Documentation of Client environment and Service Practices.
• Addresses and updates customer incident tickets and change orders, providing internal management and customer account managers with status information
• Creates reports in response to Client and Service needs
• Develops, documents, and maintains policies, procedures and associated training plans
• Develops reusable assets for the Managed Services practice
• Partners with account management personnel in support of the client relationship
• Partners with Pre-Sales for design development and scoping of services
• Partners with MS Continuous Improvement team on process refinement
• Partners with project managers in development and implementation of project plans and timelines
• Provides technical perspective to ensure realistic estimation of scope, cost and level of effort for proposal generation

Demonstrated ability and Skill set:

• Demonstrated ability to implement and troubleshoot IT Infrastructure systems and configurations in designated area of specialty (Primarily backup and alternative modality - Storage and Virtualization)
• Demonstrated ability to acquire further technical skills
• Demonstrated great verbal and written communication skills
• Demonstrated ability to multitask and prioritize workload
• Demonstrated customer service skills to achieve high levels of Client satisfaction
• Demonstrated ability to investigate problems and utilize problem solving techniques
• Demonstrated ability to establish positive working relationships and work as a team player in a managed services environment
• Demonstrated ability to be resourceful in working with disparate client and internal departments to deliver meaningful solutions
• Demonstrated ability to provide guidance and leadership to less experienced technical team members
• Demonstrated ability to lead other team members in executing customer projects and support
• Demonstrated ability to develop strong customer relationships and trust to secure future business

Continued work experience from the Varrow acquisition

• Managed Service - Sr. Engineer Role
• Focuses on Backup Recovery, Storage, Virtualization
• Primary specialization of Backup and Recovery

Routine Tasks

• Process & Automation Development for service improvement.
• Team Technical Knowledge Empowerment through Documentation and training.
• Capacity Trending
• Performance Reporting
• Storage provisioning and maintenance
• Incident Remediation
• Upgrade Scheduling and Implementation.
• Life cycle management
• Level 3 operational support, ITIL Change management, incident management and resolution

Positional Experience:

• Maintain and provide support remediation for multiple customers at the enterprise level at optimal performance.
• Work directly with Professional Services, Solution Architects, and Pre/Post Sales to assess, design, architect, implement, and support full product solutions and Onboard clients.
• Subject Matter Expert and top-tier escalation to Managed Services teams for Data Protection and Business Continuity of Virtualized Environments.
• Use of varying vendor products to facilitate Data Recovery & Business Continuity via : Commvault, Dell | EMC Avamar, Data Domain, Networker, Rubrik, Veeam, NetBackup, Unitrend.
• Built custom technical & client-facing documentation, architectural-level design and work-flow diagrams.
• Generated client-consumable reports and presentations illustrating overall health assessment to meets best-practices.

Day-to-Day tasks focus on :

Backup Solution Administration
- EMC Networker & Avamar
- Veeam Backup and Replication
- Commvault
- Netbackup
- Unitrend

Back-end Storage Devices
- EMC's Data Domain

Data Replication
- EMC's Data Domain
- Zerto
- EMC RecoverPoint

Production Storage Devices
- EMC VNX / Unity & VNXe
- EMC Isilon
- EMC XtremIO
- Nimble Storage
- PureStorage

• Remotely managed 15+ Cordicare retainers of Small Medium Buisnesses; coordinated inventory, documentation, and helpdesk tickets
• Managing and resolving Tier1 to Tier 3 tickets
• Monthly closing more than 60-90% tickets (varied from 60-80 per month)
• Maintained backups in Avamar and Backup Exec
• Administered vCenter/vSphere, 2007 & 2010 Exchange environments, and Juniper Firewalls.

• Provided remote and local support for an enterprise size of 250+ employees spanning multiple sites nationally
• Built and maintained servers/VMs/workstations with roles of ADDS, DHCP, DNS, DFS, and TS for the sister sites
• Deployed and maintained User and Computer objects, Security Groups and GPO via Active Directory Domain Services
• Facilitated the migration from Windows XP to Windows 7 for over 100+ laptops and desktops;including physical servers to virtual environments
• Built ESXi Hosts for sister sites
• Created and maintained VMs for production and staging environments
• Performed and maintained routine backups of critical data in BackupExec and off-site tape rotation
• Managed broadband and telecommunications accounts (VZ, AT&T, T-Mobile) that focused on inventory of devices, reduced overages by 90+% and ensured maximum uptime to mobile devices
• Managed Airwatch MDM software for different devices
• Managed a personal helpdesk queue focusing on system, networking, software, hardware, and new hire/termination tickets
• Supported company’s phone system
• Maintained bi-monthly images for our supported desktops
• Assisted with deployment of Symantec Endpoint Protection and Windows Forefront to facilitate virus reduction
• Created documentation for routine issues and procedures