Jason Custer
Rimersburg,PA
Summary
Seasoned Operations Team Lead and Volunteer Firefighter displaying strong leadership, dedication and commitment to company values and objectives. Looking to secure employment with National Fuel in the position of general fitter for a career path transition allowing for personal growth and application of skills outside of my current position. Seeking an opportunity to build a permanent career while contributing to the success of the organization.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Volunteer firefighter
Rimersburg Hose Co, Inc.
Rimersburg, PA
04.2003 - Current
- Serve as the department's Vice President (12/2020-Current), 2nd Assistant Fire Chief (08/2019-Current) and member of Board of Directors (12/2012-Current)
- Previously served as department Secretary, Captain, and 2nd Lieutenant
- Serve as driver/operator, to include heavy-duty apparatus with GVWR >26,000 lbs equipped with air brakes & manual transmissions
- Performed maintenance on apparatus and equipment, performing repairs as needed
- Conducted drills and training on techniques, operations, and use of equipment for various emergency scenarios
- Certified in use and care of self-contained breathing apparatus and hazardous material detection monitors
- Certified in operations of fire apparatus pumps, including interpretation and understanding of pressure/vacuum gauges
- Completed numerous local and state accredited classes/certifications.
Operations Team Lead
ASRC Federal Professional Services
Boyers
08.2020 - Current
- Supervise approximately 40 team members, offering constructive feedback on work performance
- Assisted with development and implementation of quality controls, productivity standards, and compliance guidelines
- Worked with management to improve workflows and eliminate unnecessary tasks
- Assisted with team members' tasks, including material processing during staff absences and inventory backlogs
- Routinely participate in overtime to ensure business needs are met
- Developed training materials for new employees on standard operating procedures
- Resolved customer issues quickly and efficiently while maintaining excellent customer service standards
- Document various project activities in databases & spreadsheets.
Operations Team Lead
Next Tier Concepts, Inc.
Boyers
10.2014 - 08.2020
- Supervised approximately 30 team members, offering constructive feedback on work performance
- Assisted with development and implementation of quality controls, productivity standards, and compliance guidelines
- Worked with management to improve workflows and eliminate unnecessary tasks
- Assisted with team members' tasks, including material processing during staff absences and inventory backlogs
- Conducted performance evaluations of team members to monitor quality and productivity.
Operations Team Lead
US Investigations Services
Boyers
12.2012 - 09.2014
- Supervised approximately 50 team members, offering constructive feedback on work performance
- Assisted with determining effective schedules and managed daily workflow while on afternoon shift
- Conducted meetings with team members to advise on processes and procedures to communicate updates/changes, establish personnel accountability, build team cohesion, and identify concerns
- Assisted with interviews, training, and development of team members, supporting customer needs for processes and productivity objectives
- Conducted performance evaluations of team members to monitor quality and productivity.
Education
Diploma - General Studies
Union High School
Rimersburg, PA05-2006
Skills
- Computer Literacy
- Strong Communication
- Mechanical Knowledge/Ability
- Equipment Operation
- Emergency Response and Management
- Equipment Maintenance and Repair
- Analytical Thinking
- Adaptability and Flexibility
- Documentation And Reporting
Certification
- Fire Fighter I
- Essentials of Fire Fighting
- Pump Operations I & II (multiple)
- Hazmat Awareness
- Hazmat Operations (with annual refreshers)
- Resource Accountability - Responder & Officer
- Emergency Vehicle Driver Training - Apparatus >10,000 GVW
- Foam Firefighting Technician
- Basic Vehicle Rescue - Awareness, Operations & Technician
- Carbon Monoxide Responses
- Electrical Emergencies
- Fire Dynamics - Fundamentals, Strategies & Tactics (Multiple)
- Fire Behavior
- Wildlands Firefighting
- Forward Lay & Attack Line Evolutions
- Vehicle Fire Evolutions (Multiple)
- Handling Chimney Fires
- Building Construction
- Confined Space Rescue
- Forcible Entry
- Structural Fire Evolutions
- Structure Burn Sessions (Multiple)
- Tactical Thermal Imaging
- Grain Bin Rescue - Awareness
- Rapid Intervention Crew Exercises
- Ropes & Knots
- Trench Rescue Awareness
- Legal Aspects of Fire Service
Timeline
Operations Team Lead
ASRC Federal Professional Services
08.2020 - Current
Operations Team Lead
Next Tier Concepts, Inc.
10.2014 - 08.2020
Operations Team Lead
US Investigations Services
12.2012 - 09.2014
Volunteer firefighter
Rimersburg Hose Co, Inc.
04.2003 - Current
Diploma - General Studies
Union High School
- Fire Fighter I
- Essentials of Fire Fighting
- Pump Operations I & II (multiple)
- Hazmat Awareness
- Hazmat Operations (with annual refreshers)
- Resource Accountability - Responder & Officer
- Emergency Vehicle Driver Training - Apparatus >10,000 GVW
- Foam Firefighting Technician
- Basic Vehicle Rescue - Awareness, Operations & Technician
- Carbon Monoxide Responses
- Electrical Emergencies
- Fire Dynamics - Fundamentals, Strategies & Tactics (Multiple)
- Fire Behavior
- Wildlands Firefighting
- Forward Lay & Attack Line Evolutions
- Vehicle Fire Evolutions (Multiple)
- Handling Chimney Fires
- Building Construction
- Confined Space Rescue
- Forcible Entry
- Structural Fire Evolutions
- Structure Burn Sessions (Multiple)
- Tactical Thermal Imaging
- Grain Bin Rescue - Awareness
- Rapid Intervention Crew Exercises
- Ropes & Knots
- Trench Rescue Awareness
- Legal Aspects of Fire Service