Jason Davis
Transportation And Management Professional
Lancaster,United States
Summary
Reliable Transportation and Management Professional enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
Work History
Pickup Support
FedEx Ground
Columbus, OH
08.2010 - Current
- Coordinate on-boarding of over 20 new pickup customers per month
- Maintain daily communication amongst multiple stakeholder groups (Sales, Station Staff, CPC Corporate Team).
- Develop useful tools and reports to assist stakeholders with maintaining performance objectives.
- Conduct business meetings with various stakeholders to communicate current performance, future goals, and upcoming changes.
- Worked with corrective action teams to assess historical solutions and make proactive procedural adjustments.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Devised and deployed successful approaches to retain customers and boost brand loyalty.
- Spearheaded training initiatives to keep all customer service team members operating consistently with strong call management abilities.
- Responded to customer calls and emails to answer questions about products and services.
- Worked with 30+ stakeholders per day to address inquiries and concerns; including delivery station staff, contractors, driver, and customers.
Hub Sort Manager
FedEx Ground
Independence, KY
06.2006 - 08.2010
- Develop and train new Package Handlers and Dock Operations Managers.
- Mentor and train new Hub Sort Managers.
- Accountable for tracking and maintaining acceptable levels of performance in several measurable areas including employee productivity, on-time service percentage, package mis-load rate and data quality.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Handled day-to-day shipping and receiving overseeing more than 100,000 packages per day.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Managed scheduling and task delegation for 120+ member warehouse team.
Linehaul Dispatcher
FedEx Ground
Independence, KY
08.2005 - 06.2006
- Responsible for efficient and safe operation of Northern Kentucky Hub area Linehaul dispatch including most of Kentucky, Eastern Indiana, and South-western Ohio.
- Responsible for maintaining equipment levels at 10 facilities in Northern Kentucky Hub area.
- Assisted Linehaul Service Providers in development of their business plan with FedEx Ground.
- Developed and maintained new dispatch/arrival schedule to better facilitate service in hub area.
- Coordinated trailer pickups at customer's locations in local Northern Kentucky and Cincinnati areas.
- Dispatched calls for emergency and routine driver call-outs.
- Monitored dispatched calls and took action to resolve and correct potential problems.
- Monitored dispatched calls and took action to resolve and correct potential problems.
- Communicated with customers daily about freight movements and delivery timetables.
- Conducted geographical location spotting and map reading to support fleet personnel.
- Scheduled and tracked movements of owned and rented equipment.
Hub Operations Manager
FedEx Ground
Grove City, OH
02.2000 - 08.2005
- Monitored over 30 employees' day-to-day activities and made plans to rectify issues.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Bachelor of Science - Information Technology
Colorado Technical University
Online 04.2012 - 03.2016
Skills
Policies and procedures
Strategic planning
Staff Management
Coaching and mentoring
Business Development
Key Performance Indicators
Schedule optimization
Verbal and written communication
Operations management
Delivery policies
Verifying coverage
Routing orders
Dispatching procedures
Employee training
Customer Relations
Attention to Detail
Timeline
Bachelor of Science - Information Technology
Colorado Technical University
04.2012 - 03.2016
Pickup Support
FedEx Ground
08.2010 - Current
Hub Sort Manager
FedEx Ground
06.2006 - 08.2010
Linehaul Dispatcher
FedEx Ground
08.2005 - 06.2006
Hub Operations Manager
FedEx Ground
02.2000 - 08.2005