JASON DEADY
Parker,CO
Summary
Results-driven and ambitious manager with extensive expertise in claims management, process optimization, and relationship building. Adept at solving complex problems, developing actionable strategies, and inspiring teams to achieve organizational goals. Proven ability to manage change effectively and drive process improvements, with specialized knowledge across all cohorts of injury. Skilled communicator and motivator, committed to making a meaningful, broad-scale impact through leadership and collaboration.
Overview
26
26
years of professional experience
Work History
Injury Process Manager
Progressive Insurance
02.2025 - Current
- Streamlines operational workflows to enhance efficiency, eliminate bottlenecks, and improve overall productivity.
- Leads and coordinates teams across 13 states to implement process improvements, ensuring alignment with organizational strategic goals.
- Designes and facilitates educational workshops for staff to promote awareness, alignment, and execution of industry best practices.
- Conducts in-depth analysis of performance metrics to identify opportunities for improvement and drive continuous enhancement initiatives.
- Acts as a liaison between field claims, zone process, corporate process, and claims legal teams, ensuring effective communication and seamless implementation of initiatives.
Claims Manager- Casualty/U ARBI, U URBI, PIP
PROGRESSIVE INSURANCE
03.2024 - 02.2025
- Oversaw a rollup team of 36 employees, including 5 supervisors (2 ARBI, 1 URBI, 2 PIP) and 31 individual contributors, managing operations across 10 states.
- Managed an inventory of approximately 3,450 claims and $49.7M in reserves, ensuring effective handling and resolution.
- Provided ongoing legal and process training to employees, fostering professional development and ensuring compliance with industry standards.
- Assessed staffing needs, led the hiring process, and ensured the team was equipped with the necessary resources and talent to meet organizational objectives.
West Zone Injury Process Rotation
PROGRESSIVE INSURANCE
03.2023 - 03.2024
- Held primary responsibilities for Initial Injury Handling and Litigation while contributing expertise across all cohorts of injury.
- Served as a member of the national Initial Injury Handling and Litigation SME Teams, providing guidance and driving best practices.
- Acted as an NHQ subject matter expert, ensuring alignment with organizational standards and processes.
- Designed and delivered Restoration Series content to support employee development and operational excellence.
- Facilitated and participated in Tier II Casualty reviews, identifying areas for improvement and ensuring compliance with organizational goals.
- Focused on leader calibration around Initial Injury Handling Intellirisk triggers, enhancing decision-making consistency and accuracy.
Claims Manager- Casualty/U team and Lit
PROGRESSIVE INSURANCE
08.2016 - 02.2023
- Directed a rollup team of 43 employees, including 5 supervisors, managing all areas of Casualty (PIP, LL, LLL, Litigation, ARBI, CURBI/URBI) across 10 states.
- Provided ongoing legal training to staff, ensuring alignment with organizational policies and the navigation of a complex legal environment.
- Oversaw litigation responsibilities, including the management of outside defense counsel, to ensure effective handling of legal matters.
- Served as the primary Coverage and Casualty contact for the state of Colorado, providing expertise and guidance on state-specific processes and regulations.
- Managed an inventory of approximately 3,400 claims with $61M in reserves, ensuring efficient resolution and adherence to financial targets.
Claims Manager- Casualty/ARBI
PROGRESSIVE INSURANCE
07.2013 - 08.2016
- Supervised a team of 5 supervisors and 35 claim specialist intermediates, managing operations across Illinois, Indiana, Minnesota, and Wisconsin.
- Oversaw an inventory of over 8,000 claims with reserves exceeding $122M, ensuring efficient handling and resolution.
- Successfully transitioned to injury consolidation in July 2013, achieving “exceeds” quality ratings while improving throughput across multiple states.
- Identified unfavorable severity trends in Minnesota and Wisconsin, developing and implementing action plans to mitigate and reduce these trends.
- Acted as the PCA liaison for Consolidated Injury within the IL/IN/MN/WI business unit, ensuring alignment and collaboration across processes and teams.
Sr. Claims Manager- Casualty
PROGRESSIVE INSURANCE
05.2009 - 06.2013
- Directly managed ARBI, Litigation, LLL, and LL claims for Illinois, overseeing a team that included 2 managers and 15 representatives.
- Collaborated with URBI managers through a dotted-line reporting relationship, managing processes, reporting, and training specific to Illinois URBI operations.
- Successfully implemented the CCT process in Illinois, organizing follow-up reviews and action plans to ensure sustained improvements.
- Increased 30- and 90-day closures by 7-8% in 2012 through strategic planning with directors and a focus on early, accurate settlement offers.
- Managed an injury inventory of over 3,000 claims, ensuring efficient handling and resolution.
- Developed strong relationships with house counsel and outside defense counsel, effectively managing the defense process and controlling associated costs.
Injury Operations Manager II
PROGRESSIVE INSURANCE
06.2006 - 04.2009
- Directed the Illinois Casualty organization, overseeing 1 manager, 1 supervisor, 12 representatives (LLL, LL, Litigation, MP), and 1 Claim Processor.
- Transformed the team culture from a historically low-performing work environment to one that was positive, stable, and highly engaged, achieving Organizational Effectiveness (OE) scores consistently above 4.
- Maintained a track record of excellence, with the team consistently achieving “exceeds” ratings in reviews and audits, reflecting a commitment to quality and operational success.
Local Process Implementation Specialist- COA
PROGRESSIVE INSURANCE
04.2005 - 05.2006
- Served as the local expert during the COA rollout, training injury staff on third-party bill review and COA processes to ensure smooth implementation.
- Acted as the primary graduation administrator for COA users, certifying staff readiness and proficiency in utilizing the system.
- Organized and conducted targeted reviews to assess third-party bill review and COA accuracy, identifying areas for improvement and ensuring compliance with standards.
- Analyzed and reported on COA throughput, severity trends, and exception reporting, providing actionable insights to drive process improvements and operational efficiency.
Claims Teamleader
PROGRESSIVE INSURANCE
04.2002 - 04.2005
- Supervised a team of 6 representatives, providing leadership, guidance, and support to ensure operational success.
- Piloted Illinois’ first “generalist” team, combining estimation and injury claim handling into a streamlined process.
- Developed a high-performing team that excelled in both quality and efficiency, establishing a new standard for claim handling in Illinois and serving as a model for future teams.
Claims Representative
PROGRESSIVE INSURANCE
10.1999 - 03.2002
- Certified through Injury 3 and Property Damage 2 in the former PfP blocks, demonstrating advanced expertise in claims handling.
- Served as Illinois’ first “generalist” claims representative, managing all aspects of claims, including estimating, repair management, and injury resolution.
- Effectively handled both unrepresented and represented injury claims, ensuring fair and timely settlements.
- Consistently earned “exceeds” ratings on performance evaluations, reflecting a commitment to excellence and high-quality service.
Education
Bachelor of Arts - Criminal Justice, Chemistry
Illinois State University
Bloomington, IL06.1999
Skills
- Managed all cohorts of Casualty in 15 states across 2 zones
- Current experience in Zone and CBL Process
- Skilled in simplifying complex coverage for diverse audiences
- Clear communicator
- Experienced with LNav, MDP, and NHQ applications
- Trend analysis and strategic planning
- Facilitating growth for individuals
- Collaborative networking and relationship-building abilities
- Systematic planning and execution
- Adaptable and effective in responding to organizational change
Accomplishments
- Selected for a one year rotation in West Zone Injury Process in 2023, demonstrating leadership and expertise in injury management.
- Successfully implemented a revision to the Greater West Injury Triage Guidelines.
- Led a team of process directors and specialists to achieve the national implementation of a key compliance process, ensuring organizational alignment and adherence to standards.
- Aligned multiple processes across 13 states, positioning the organization for long-term success and operational excellence.
- Co-facilitated the LEADs Clifton Strengths: Team Discovery Workshop for the Mountain/Great Plains region, fostering team development and growth through strengths-based leadership.
Timeline
Injury Process Manager
Progressive Insurance
02.2025 - Current
Claims Manager- Casualty/U ARBI, U URBI, PIP
PROGRESSIVE INSURANCE
03.2024 - 02.2025
West Zone Injury Process Rotation
PROGRESSIVE INSURANCE
03.2023 - 03.2024
Claims Manager- Casualty/U team and Lit
PROGRESSIVE INSURANCE
08.2016 - 02.2023
Claims Manager- Casualty/ARBI
PROGRESSIVE INSURANCE
07.2013 - 08.2016
Sr. Claims Manager- Casualty
PROGRESSIVE INSURANCE
05.2009 - 06.2013
Injury Operations Manager II
PROGRESSIVE INSURANCE
06.2006 - 04.2009
Local Process Implementation Specialist- COA
PROGRESSIVE INSURANCE
04.2005 - 05.2006
Claims Teamleader
PROGRESSIVE INSURANCE
04.2002 - 04.2005
Claims Representative
PROGRESSIVE INSURANCE
10.1999 - 03.2002
Bachelor of Arts - Criminal Justice, Chemistry
Illinois State University
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