Jason Decker
Marietta,Georgia
Summary
Results-oriented professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals.
Overview
5
5
years of professional experience
Work History
Manager
Atlanta Home Movers
Marietta, GA
02.2021 - 01.2022
- Supervised up to six employees simultaneously time while performing moving services.
- Moved furniture and boxes using utility dolly and truck ramp.
- Arranged items at destination according to customer requests and instructions.
- Operated with safety and skill to avoid accidents and delays.
- Collected over $5,000 in customer payments daily and kept detailed documentation.
- Operated 17' and 26' moving trucks to transport furniture in and out of state.
- Met with customers to provide information about available services and insurance options.
Learning and Development Analyst
Alegeus Technologies LLC
Maitland, FL
04.2020 - 09.2020
- Created curricula, instructions, documents and written tests for various types of training courses.
- Trained and mentored new personnel hired to fulfill various roles.
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Verified long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and growth paths.
- Cross-trained existing employees to maximize team agility and performance.
Bank Operations Associate
Alegeus Technologies LLC
Maitland, FL
11.2019 - 04.2020
- Documented transactions and moved, deposited or withdrew money accurately to prevent errors.
- Opened, closed and updated accounts for customers.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
Employer Service Representative
Alegeus Technologies LLC
Maitland, FL
01.2019 - 11.2019
- Worked with multiple departments to resolve employers' problems, improve operations and provide exceptional customer service.
- Developed team communications and information for huddle meetings.
- Communicated with customers to identify and resolve reconciliation discrepancies.
- Assisted with developing multiple standard operating procedures, including SFTP direction and member experience guides.
- Mentored new hires of the Employer Services department including Employer Service Analysts.
Customer Service Team Lead
Alegeus Technologies LLC
Maitland, FL
06.2018 - 01.2019
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Stepped up to assist the customer service manager with complaints and issues during times when the department was short-staffed.
- Warmly greeted all customers and utilized active listening skills to determine what they required assistance with.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
- Received multiple positive reviews which acknowledged dedication to excellent customer service.
Customer Service Representative
Alegeus Technologies
Maitland, FL
08.2017 - 05.2018
- Answered product questions with up-to-date knowledge of health financial accounts.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Directed calls to appropriate individuals and departments.
- Asked open-ended questions to assess customer needs.
- Learned, referenced and applied product knowledge information.
Baker
Olde Hearth Bread Company
Casselberry, FL
01.2017 - 07.2017
- Mixed, proofed, shaped and baked dough for baguettes, bagels and other breads.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Cleaned and maintained kitchen equipment and oven.
- Complied with all health and safety codes.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Set heat and humidity temperatures for proof box.
Baker
Panera Bread
Princeton, NJ
04.2016 - 12.2016
- Mixed, proofed, shaped and baked dough for baguettes, bagels and other breads.
- Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Developed new products based on seasonal ingredients, holidays and dessert trends.
- Set heat and humidity temperatures for proof box.
- Effectively prepped, stored, rotated and stocked product.
- Complied with all health and safety codes.
- Safely operated industrial rack and deck ovens.
- Filled out inventory and production sheets and informed head baker of stock levels.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Determined quantity of product to prep for next day’s operation by maintaining detailed production schedule.
- Routinely cleaned and maintained kitchen equipment and oven.
Education
High School Diploma -
Winter Springs High School
Winter Springs2013
Skills
- Exceptional communication skills
- Self-motivated
- Extremely organized
- User interface understanding
- Detail-oriented
- Strong account analysis skills
Timeline
Manager
Atlanta Home Movers
02.2021 - 01.2022
Learning and Development Analyst
Alegeus Technologies LLC
04.2020 - 09.2020
Bank Operations Associate
Alegeus Technologies LLC
11.2019 - 04.2020
Employer Service Representative
Alegeus Technologies LLC
01.2019 - 11.2019
Customer Service Team Lead
Alegeus Technologies LLC
06.2018 - 01.2019
Customer Service Representative
Alegeus Technologies
08.2017 - 05.2018
Baker
Olde Hearth Bread Company
01.2017 - 07.2017
Baker
Panera Bread
04.2016 - 12.2016
High School Diploma -
Winter Springs High School
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