Jason DiCarlo
Fall River,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every guest a positive and memorable experience.
Overview
25
25
years of professional experience
Work History
GameSense Advisor
Massachusetts Council on Gaming and Health
Salem, MA
10.2021 - Current
- Maintains current knowledge and statistics about gambling (casino games, sports betting and lottery), responsible gambling and gambling disorder through reading field literature
- Provided prompt, courteous service to guests while answering questions about all casino games.
- Explain to guests how games work (randomness, etc.), know where to go for the odds and how the house edge is built in and varies across the games
- Successfully conduct in-person and remote voluntary self exclusions
- Provide compassionate and empathetic listening to all visitors to the GSIC and through chat, text, and phone services
DIR. BUTLER SERVICE
RESORTS WORLD CATSKILLS
08.2018 - 08.2020
- Responsible for creating an unparalleled enhanced resort experience for our premium guests
- Responsible for building a butler program from scratch, from hiring and training staff, purchasing of equipment, building a butler pantry, creating wine menu, implementing standards and procedures to make Resorts World keep a competitive advantage in the high-end guest market.
HEAD BUTLER
FOXWOODS RESORT CASINO
01.2017 - 08.2018
- Responsible for creating an unparalleled enhanced resort experience for our premium guests
- Responsible for using our world class facility and butler team to make Foxwoods a famous brand
- Responsible for training staff to provide that superior service where 5-star service just isn't good enough anymore
- Responsible for providing a highly customized service giving Foxwoods a competitive advantage in the drive to stay on top as the gaming destination of choice.
BUTLER
FOXWOODS RESORT CASINO
05.2007 - 12.2016
- Superior knowledge of food and wine, skilled in cleaning and maintaining wardrobes for our high-end guests, professional shoe shine, pressing and folding of wardrobes, packing/unpacking guests, event planning, drawing of baths, knowledge of cigars and skilled Mixologist
GAMING DEALER
FOXWOODS RESORT CASINO
11.1998 - 04.2007
- Responsibilities include game security, game pace, maintaining proper gaming procedures and exceptional customer service for the Stargazer Casino and Club Newport International
- Dealt Blackjack, Craps, Roulette, and Novelty games
Education
B.S. HOSPITALITY MANAGEMENT -
FLORIDA INT. UNIVERSITY
06.1996
A.A.S. CULINARY ARTS -
JOHNSON AND WALES UNIVERSITY
06.1994
Skills
- Time Management
- Critical Thinking
- Team Building
- Judgement and Decision Making
- Complex Problem Solver
- Active Listener
Awards
- Spirit Award: For outstanding team work and exceptional customer service
- Moment of Magic: For always maintaining an excellent disposition and insuring our guest's needs are always met
Timeline
GameSense Advisor
Massachusetts Council on Gaming and Health
10.2021 - Current
DIR. BUTLER SERVICE
RESORTS WORLD CATSKILLS
08.2018 - 08.2020
HEAD BUTLER
FOXWOODS RESORT CASINO
01.2017 - 08.2018
BUTLER
FOXWOODS RESORT CASINO
05.2007 - 12.2016
GAMING DEALER
FOXWOODS RESORT CASINO
11.1998 - 04.2007
B.S. HOSPITALITY MANAGEMENT -
FLORIDA INT. UNIVERSITY
A.A.S. CULINARY ARTS -
JOHNSON AND WALES UNIVERSITY
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