Jason Dock
Henryetta,OK
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
24
24
years of professional experience
Work History
Forklift Operator
Anchor Glass Container
Henryetta, OK
09.2016 - Current
- Loaded pallets onto trailers for shipment.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Ensured safety procedures were followed when operating forklifts.
- Stacked loaded pallets in designated areas using proper stacking methods according to company policies and procedures.
- Maintained current forklift training and certification as required by company policies.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Transported materials between storage areas, loading docks and delivery vehicles as needed.
- Transported material to correct locations and documented inventory changes.
- Communicated with supervisor and other warehouse staff to coordinate work.
- Complied with safety regulations at all times while operating heavy machinery like forklifts.
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Followed standard work instructions accurately when picking, sorting, staging and scanning products.
- Packaged, labeled and tagged goods before transfer.
- Used handheld scanners for warehouse management system compliance.
- Reported safety and quality issues to management.
- Inspected lifts before use to prevent damage to goods.
- Checked shipments for damaged or incorrect items.
- Organized warehouse shelves and racks for efficient retrieval during order fulfillment process.
- Utilized RF scanner technology while moving stock within facility in order to maintain accurate inventory levels.
- Reported any damages or malfunctions of equipment immediately to supervisor and manager.
- Monitored warehouse aisles to prevent collisions with pedestrians or other equipment.
- Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.
- Kept record of daily activities such as number of items moved or handled throughout the day.
- Collaborated with team members on various tasks related to storage and transport operations.
- Maintained yard appearance, keeping ground clean and clear.
Maintenance Supervisor/Maintenance Waxer
C &C Janitorial Services
Broken Arrow, OK
05.2011 - 09.2016
- Maintained a clean and organized work area throughout the day.
- Waxed Sections of floor in the store every night to maintain a clean environment.
- Swept, scrubbed entire store with a auto scrubber and propane buffer every night.
- Supervised 20 different stores in the tulsa area on a nightly basis to ensure that employees were completing the task assigned to them and the customer was getting great service.
- Communicated to Management any issues about repairs for equipment that need done and helped if needed.
- Assisted in ordering and restocking cleaning supplies on a daily basis.
- Assisted in making weekly schedules for staffing to properly cover stores.
- Trained employees in cleaning, waxing and maintaining a clean store.
Security Officer
River Spirit Casino
Tulsa, OK
03.2011 - 05.2011
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Confirmed visitor identification prior to granting entry into the building.
- Monitored surveillance cameras and responded to suspicious activity.
Customer Service Manager
Walmart
Okmulgee, OK
06.2000 - 10.2010
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Monitored staff performance to ensure adherence to customer service standards.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Evaluated employee job performance and motivated staff to improve productivity.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
Education
High School Diploma -
Schulter High School
Schulter, OK05-1992
Skills
- RFID Tracking
- OSHA Compliance
- Production Reporting
- Shipment Processing
- Product Inspection
- Palletizing
- Production Scheduling
- Inventory Staging
- Documentation
- Forklift Operation
- Manufacturing and Warehouse Procedures
- Certified Pallet Jack Operator
- Equipment Inspection
- Incident Reporting
- Problem-Solving
- Hazardous Materials Handling
- Assembly Line Experience
- Equipment Maintenance
- Warehouse Safety
- Deadline-Driven
- Inventory Reporting
- Inventory Control
- Mentoring and Coaching
- Customer Service-Oriented
- Lift Equipment Operation
Timeline
Forklift Operator
Anchor Glass Container
09.2016 - Current
Maintenance Supervisor/Maintenance Waxer
C &C Janitorial Services
05.2011 - 09.2016
Security Officer
River Spirit Casino
03.2011 - 05.2011
Customer Service Manager
Walmart
06.2000 - 10.2010
High School Diploma -
Schulter High School
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