Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jason Dol

North Miami,FL

Summary

Dynamic professional with a proven track record at Iqor, excelling in customer support and problem-solving. Adept at mastering software systems to enhance efficiency and reduce hold times. Recognized for establishing trust with clients through empathetic communication, while also training teams to ensure project success and adherence to safety standards.

Overview

7
7
years of professional experience

Work History

Call Center Representative

Iqor
04.2019 - 01.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Streamlined call flow processes for more efficient response times and increased productivity.

Foreman

J and D Stucco and Drywall Inc
03.2015 - 03.2019
  • Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
  • Maintained a safe working environment through adherence to safety protocols and regular site inspections.
  • Ensured timely completion of projects with effective time management and prioritization of tasks.
  • Checked equipment to determine if maintenance was required.
  • Inspected completed work to verify quality standards and compliance with criteria.
  • Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
  • Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.

Education

High School Diploma -

North Miami Senior High School
North Miami, FL
05.2013

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service

Languages

Haitian Creole
Native or Bilingual

Timeline

Call Center Representative

Iqor
04.2019 - 01.2022

Foreman

J and D Stucco and Drywall Inc
03.2015 - 03.2019

High School Diploma -

North Miami Senior High School

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Jason Dol