Jason Eastman
Waterloo,IA
Summary
Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times. Will provide firm but fair policies to encourage associates to communicate freely with each other and management. Focusing on safety and efficiency to optimize business practices and have the best customer satisfaction possible.
Overview
20
20
years of professional experience
Work History
Delivery Driver
Airgas Inc.
Cedar Falls, IA
08.2015 - Current
- Fostered positive working relationships with customers by responding to questions and concerns.
- Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Reported any suspected mechanical issues as quickly as possible.
- Completed pre and post-trip safety inspections, recording and reporting any defects and malfunctions.
- Reported customer questions, issues and complaints to management.
Delivery Driver/Service Technician
Culligan Water Conditioning
Waterloo, IA
07.2012 - 08.2015
- Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
- Completed on-time deliveries by choosing best and most efficient routes.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Fostered positive working relationships with customers by responding to questions and concerns.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Submitted receipts and money received from deliveries at end of each shift.
Tow Truck Driver/Light Duty Mechanic
L&M Transmission
Cedar Falls, IA
01.2009 - 06.2012
- Answered roadside assistance calls for tows and other vehicle support.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Completed basic maintenance and minor repairs to tow vehicle so it was neat and running properly.
- Recovered vehicles, completed private tows and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Operated with safety and skill to avoid accidents and delays.
Ground Supervisor
Four Seasons Tree Service
Waterloo, IA
09.2007 - 01.2009
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Supervised daily operations, including employee performance, preventive maintenance and safety.
- Investigated and corrected mechanical problems with machinery such as wood chippers and chainsaws.
- Managed efficient teams of up to 5 employees.
Roofing Supervisor
Johnny B's Construction
Denver, IA
08.2005 - 09.2007
- Consistently stayed under budget by monitoring job progress and controlling costs.
- Removed snow, water and debris from roofs prior to applying roofing materials.
- Safely used all tools and equipment to prevent worksite injuries.
- Maintained excellent attendance record, consistently arriving to work on time.
Education
General Studies
Hawkeye Community College
Waterloo, IAHigh School Diploma -
Cedar Falls High School
Cedar Falls, IA01.2000
Skills
- Familiarity with DOT Regulations
- Logistics Knowledge
- Commercial Driving Expertise
- GPS and Route Planning
- Vehicle Systems Expertise
- Strong Math Aptitude
- Adept at recordkeeping
- Customer-oriented
- Safety-conscious
- Management of small groups to optimize efficiency
- Computer literate
Timeline
Delivery Driver
Airgas Inc.
08.2015 - Current
Delivery Driver/Service Technician
Culligan Water Conditioning
07.2012 - 08.2015
Tow Truck Driver/Light Duty Mechanic
L&M Transmission
01.2009 - 06.2012
Ground Supervisor
Four Seasons Tree Service
09.2007 - 01.2009
Roofing Supervisor
Johnny B's Construction
08.2005 - 09.2007
General Studies
Hawkeye Community College
High School Diploma -
Cedar Falls High School
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