Jason Eaves
Santa Ana,CA
Summary
Experienced hospitality professional with a strong background in delivering exceptional service within luxury hotel environments. Adept at anticipating guest needs, ensuring seamless operations, and maintaining high standards of comfort and luxury. Skilled in managing guest relations, coordinating with various departments, and providing personalized, high-quality experiences. Proficient in problem-solving, communication, and maintaining attention to detail to create memorable stays. Passionate about elevating guest experiences and contributing to the overall success of the hotel.
Overview
10
10
years of professional experience
Work History
Security and Loss Prevention
Fairmont Breakers
10.2024 - Current
- Patrolled hotel premises to ensure the safety of guests, employees, and hotel property.
- Conducted security checks of guest rooms, common areas, and restricted zones to prevent unauthorized access.
- Responded to emergency situations, including medical incidents and fire alarms, ensuring swift and effective responses in line with hotel protocols.
- Assisted in guest conflict resolution by diffusing potential altercations and maintaining a calm and safe environment.
- Worked with the hotel’s management to address security concerns raised by guests or staff, improving overall safety and satisfaction.
Guest Safety & Security Support
Marriott
06.2022 - 10.2024
- Provided discreet security assistance for VIP guests, special events, and high-end clientele.
- Coordinated hotel security operations in upscale corporate and leisure property, enhancing overall guest safety.
- Ensured safety during in-room service interactions, contributing to premium guest experiences.
- Monitored and reported safety risks, safeguarding luxury guest environment.
Security Officer
Marriott Resort and Spa
10.2019 - 06.2022
- Conducted safety walkthroughs at luxury coastal resort to enhance guest experience and ensure privacy.
- Assisted guests in alignment with luxury service standards to ensure satisfaction.
- Documented incidents quietly to maintain a luxurious environment for guests.
Security
Embassy Suites
06.2016 - 10.2019
- Monitored lobby, entrance points, and parking areas to detect and address security issues.
- Managed property control by securing equipment and luggage areas to prevent unauthorized access.
- Collaborated with security personnel to report and investigate suspicious individuals or activities.
- Escorted guests when safety concerns were present or when assistance was required.
- Supported emergency response by guiding guests and communicating with staff.
Education
High School Diploma -
Back Bay High School
Costa Mesa, CA04-2016
Skills
- Exceptional customer service and interpersonal skills
- Ability to handle high-pressure situations with professionalism
- Strong communication and problem-solving abilities
- Knowledge of luxury hotel operations and standards
- Multitasking and team collaboration
- Strong knowledge of security systems and technology (eg, CCTV, alarm systems)
- Ability to assess and mitigate risks effectively
- Knowledge of legal regulations related to hospitality and security
Accomplishments
Employee of the month
Timeline
Security and Loss Prevention
Fairmont Breakers
10.2024 - Current
Guest Safety & Security Support
Marriott
06.2022 - 10.2024
Security Officer
Marriott Resort and Spa
10.2019 - 06.2022
Security
Embassy Suites
06.2016 - 10.2019
High School Diploma -
Back Bay High School