Jason Edades

Usher

Galaxy Theaters

11.2017 - Current

Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
Greeted customers with smile and provided friendly, knowledgeable service.
Worked with other staff members to facilitate smooth flow of operations.
Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
Monitored entrance and exit of venue to guarantee safety of guests.
Directed ticket holders to seats and facility locations.
Maintained professional demeanor to represent venue and create positive impression.
Maintained a safe and clean environment for patrons by performing regular facility checks and resolving any issues promptly.
Assisted patrons with seating by giving directions and lighting paths.
Maintained clean and organized venue to create pleasant experience for guests.
Demonstrated adaptability by taking on additional responsibilities during high-volume events or in the absence of other team members.
Aided in the resolution of customer complaints or concerns, demonstrating strong problem-solving skills and empathy toward guests'' experiences.
Upheld cleanliness standards throughout the venue by conducting routine inspections before, during, and after each event or performance.
Reported maintenance or equipment issues for fast resolution to minimize downtime.
Enhanced audience experience by guiding them efficiently to their seats.
Coordinated with event staff to address and resolve seating issues, ensuring guest satisfaction.
Enhanced guest experience, delivering prompt and courteous service throughout events.
Ensured compliance with venue policies, helping to maintain respectful and enjoyable environment for all guests.
Contributed to venue cleanliness by performing routine checks and reporting maintenance issues.
Boosted customer satisfaction, providing courteous and informative responses to inquiries.
Reviewed tickets for authenticity and applicability to particular event.
Managed multiple tasks simultaneously and completed all assigned duties each shift.
Managed ticket verification to streamline entry process for attendees.
Participated in training sessions to stay updated on venue policies and guest service standards.
Improved safety, conducting regular checks of aisles and exits for obstructions.
Maintained secure environment, ensuring safety protocols were followed during events.
Maintained updated knowledge of event information to provide guests with accurate details.
Monitored guests for compliance with safety and security protocols, raising any issue with security.
Satisfied 100s of guests over the past few years.

Summary

Overview

Work History

Usher

Education

Bachelor of Arts - Film

Associate of Arts - General Studies

Skills

Interests

Timeline

Usher

Bachelor of Arts - Film

Associate of Arts - General Studies

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