Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Jason Edades

Las Vegas,NV

Summary

At Galaxy Theaters, Jason was exceptional in enhancing guest satisfaction and safety, demonstrating strong problem-solving skills and a commitment to excellence. Adept at managing high-volume events with patience and strong interpersonal skills, Jason ensured a seamless experience for all. Jason's expertise in safety protocols and guest service significantly contributed to the venue's positive environment.

Overview

7
7
years of professional experience

Work History

Usher

Galaxy Theaters
11.2017 - Current
  • Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Worked with other staff members to facilitate smooth flow of operations.
  • Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
  • Monitored entrance and exit of venue to guarantee safety of guests.
  • Directed ticket holders to seats and facility locations.
  • Maintained professional demeanor to represent venue and create positive impression.
  • Maintained a safe and clean environment for patrons by performing regular facility checks and resolving any issues promptly.
  • Assisted patrons with seating by giving directions and lighting paths.
  • Maintained clean and organized venue to create pleasant experience for guests.
  • Demonstrated adaptability by taking on additional responsibilities during high-volume events or in the absence of other team members.
  • Aided in the resolution of customer complaints or concerns, demonstrating strong problem-solving skills and empathy toward guests'' experiences.
  • Upheld cleanliness standards throughout the venue by conducting routine inspections before, during, and after each event or performance.
  • Reported maintenance or equipment issues for fast resolution to minimize downtime.
  • Enhanced audience experience by guiding them efficiently to their seats.
  • Coordinated with event staff to address and resolve seating issues, ensuring guest satisfaction.
  • Enhanced guest experience, delivering prompt and courteous service throughout events.
  • Ensured compliance with venue policies, helping to maintain respectful and enjoyable environment for all guests.
  • Contributed to venue cleanliness by performing routine checks and reporting maintenance issues.
  • Boosted customer satisfaction, providing courteous and informative responses to inquiries.
  • Reviewed tickets for authenticity and applicability to particular event.
  • Managed multiple tasks simultaneously and completed all assigned duties each shift.
  • Managed ticket verification to streamline entry process for attendees.
  • Participated in training sessions to stay updated on venue policies and guest service standards.
  • Improved safety, conducting regular checks of aisles and exits for obstructions.
  • Maintained secure environment, ensuring safety protocols were followed during events.
  • Maintained updated knowledge of event information to provide guests with accurate details.
  • Monitored guests for compliance with safety and security protocols, raising any issue with security.
  • Satisfied 100s of guests over the past few years.

Education

Bachelor of Arts - Film

University of Nevada, Las Vegas
Las Vegas, NV

Associate of Arts - General Studies

College of Southern Nevada
Las Vegas, NV
05-2023

Skills

  • Patience and composure
  • Working under pressure
  • Reliability and punctuality
  • Safety awareness
  • Guest service
  • Sense of responsibility
  • Team player mentality
  • Strong interpersonal skills
  • Team building
  • Listening Skills
  • Trained in food safety guidelines
  • Cleaning and sanitizing

Interests

  • Creative Writing
  • Video Editing
  • Film Making
  • Directing Movies
  • Producing Movies

Timeline

Usher

Galaxy Theaters
11.2017 - Current

Bachelor of Arts - Film

University of Nevada, Las Vegas

Associate of Arts - General Studies

College of Southern Nevada
Jason Edades