Jason Edwards
Stockton,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
27
27
years of professional experience
Work History
Assembly Technician
Siemens Mobility
Sacramento, CA
06.2023 - Current
- Assembled and aligned parts and fixtures using hand and power tools.
- Kept work areas organized, tidy, and clean for maximum productivity.
- Followed specific blueprints and diagrams to assemble components and comply with industry standards.
- Performed assembly of products according to specifications and instructions.
- Inspected all work for quality and compliance with design standards.
- Reassembled and adjusted components to meet required specifications.
- Inspected parts and assemblies before shipment to customers to verify accuracy.
- Executed regular tests and inspection procedures to assemble products according to specifications.
- Assembled production parts with high degree of accuracy and precision using hand and power tools.
- Collaborated with team members to promptly complete tasks and maintain consistent workflows.
- Utilized blueprints, schematics and diagrams to accurately complete tasks.
- Participated in projects requiring assembly of large and small components.
- Carried out preventative maintenance, keeping tools and machinery functional.
- Operated hoists, cranes and other heavy machinery to transport materials and parts.
Customer Service Representative
First Technology Federal Credit Union
Rancho Cordova, California
12.2023 - 05.2024
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries via phone, email, and chat.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Conducted regular follow-up calls with customers after resolving their issues.
Assembly Technician
EverCharge
Hayward, CA
10.2022 - 05.2023
- Assembled and aligned parts and fixtures using hand and power tools.
- Kept work areas organized, tidy, and clean for maximum productivity.
- Followed specific blueprints and diagrams to assemble components and comply with industry standards.
- Performed assembly of products according to specifications and instructions.
- Inspected all work for quality and compliance with design standards.
- Inspected parts and assemblies before shipment to customers to verify accuracy.
- Maintained accurate records of parts used in assembly process to enable tracking history and store consistent information.
- Worked directly with QA personnel to identify and correct defects.
- Executed regular tests and inspection procedures to assemble products according to specifications.
- Maintained good stock levels, counted parts, and requested additional supplies.
- Troubleshot and resolved mechanical issues that occurred during assembly.
Delivery Driver
Zealigent Logistics
Livermore, CA
11.2020 - 09.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
Assembly Line Production Worker
Tesla Motors
Fremont, CA
04.2017 - 03.2020
- Followed protocols to enhance protection and maintain safe work environment.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Assisted quality assurance by inspecting items and removing defective parts.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Completed durable assemblies and subassemblies with hand and power tools.
- Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Collaborated with engineering teams to improve production efficiency.
Order Picker
Victory Packaging
Tracy, CA
06.2016 - 09.2017
- Performed proper lifting and handling techniques to maintain safe working environment.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Collaborated with team members to complete timely orders and avoid delays.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Maintained tidy and organized warehouse environment to comply with cleanliness standards.
- Picked and packed order items.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Transported merchandise pallets to move in warehouse.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
Warehouse Order Selector
Amazon Fulfillment
Tracy, CA
10.2014 - 11.2016
- Wrapped pallets in shrink wrap prior to loading.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Operated pallet jacks to safely transport goods from warehouse to shipping area.
- Used scanners to quickly locate and track items in warehouse.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Kept tidy and organized warehouse to comply with cleanliness standards.
- Utilized warehouse management system to accurately track and update inventory records.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Stored materials and supplies for accessibility and easy retrieval.
- Picked and packed order items.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
Customer Care Representative
Bay Equity
Concord, CA
06.2011 - 04.2014
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with clients regarding account services, statements, and balances.
- Maintained and managed customer files and databases.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Cashier
Best Buy
Manteca, CA
05.2010 - 02.2011
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Assistant Store Manager
The Finish Line
Pleasanton, CA
11.2005 - 09.2008
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Customer Service Associate
Restoration Hardware
Tracy, CA
04.2007 - 01.2008
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Solved problems with products and services by providing customers with technical support.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
Shoe Department Lead
Burlington Coat Factory Department Store
Dublin, CA
05.2003 - 11.2005
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Selected, recommended, and helped obtain or locate merchandise based on customer desires and needs.
- Assembled promotional displays to increase brand awareness and attract customers.
- Measured customers' feet using Brannock device to determine proper shoe size.
- Participated in weekly sales meetings to discuss performance goals and strategies.
- Studied customer buying trends, demands and preferences to determine fast-selling items.
- Developed strong rapport with customers and created positive impression of business.
Shoe Department Manager
The Shoe Pavillion
San Francisco, CA
09.2003 - 07.2004
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
File Room Clerk
Highland Hospital
Oakland, CA
08.2001 - 05.2002
- Read and analyzed incoming materials to verify accuracy and properly sort and code materials.
- Eliminated outdated or unnecessary materials by destroying materials or transferring materials to inactive storage.
- Sorted documents and papers alphabetically and according to content, dates and significance.
- Maintained envelope inventory, postage machine and other mail supplies.
- Answered telephones and delivered and picked up materials.
- Examined, categorized, and sorted incoming documents.
Customer Service Specialist
Sears Home Central
Dallas, TX
01.1999 - 06.2001
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
Cashier
Long Drugs
Alameda, CA
06.1997 - 12.1999
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associate of Applied Science - Computer And Information Sciences
Heald College
Hayward06.2001
Skills
- Process Improvement Suggestions
- Product Quality Control
- Machinery Maintenance
- Report Preparation
- Employee Coaching
- Customer Satisfaction
- Training Junior Team Members
- Data Entry and Recording
- Exceptional Communicator
- Inbound and Outbound Calling
- MS Office Proficiency
- Quality Assurance
- Account Management
- Presenting Solutions
- Inbound Phone Call Management
- Customer Support
- Call Center Operations
- Quality Control
- Microsoft Internet Explorer
- Financial Transactions
- Return Processing
- Customer Retention Strategies
Timeline
Customer Service Representative
First Technology Federal Credit Union
12.2023 - 05.2024
Assembly Technician
Siemens Mobility
06.2023 - Current
Assembly Technician
EverCharge
10.2022 - 05.2023
Delivery Driver
Zealigent Logistics
11.2020 - 09.2022
Assembly Line Production Worker
Tesla Motors
04.2017 - 03.2020
Order Picker
Victory Packaging
06.2016 - 09.2017
Warehouse Order Selector
Amazon Fulfillment
10.2014 - 11.2016
Customer Care Representative
Bay Equity
06.2011 - 04.2014
Customer Service Cashier
Best Buy
05.2010 - 02.2011
Customer Service Associate
Restoration Hardware
04.2007 - 01.2008
Assistant Store Manager
The Finish Line
11.2005 - 09.2008
Shoe Department Manager
The Shoe Pavillion
09.2003 - 07.2004
Shoe Department Lead
Burlington Coat Factory Department Store
05.2003 - 11.2005
File Room Clerk
Highland Hospital
08.2001 - 05.2002
Customer Service Specialist
Sears Home Central
01.1999 - 06.2001
Cashier
Long Drugs
06.1997 - 12.1999
Associate of Applied Science - Computer And Information Sciences
Heald College