Jason Edwards
Decatur
Summary
Certified operator with a strong background in warehouse operations, assembly processes, and team leadership. Proven ability to coordinate workflow, train team members, and maintain a safe, productive work environment. Skilled in problem-solving, communication, and process improvement to support operational goals and efficiency. Dependable and adaptable, with a strong work ethic, attention to detail, and commitment to meeting production targets while upholding quality and safety standards.
Overview
7
7
years of professional experience
Work History
Certified Operator
Polaris Industries
Huntsville, AL
04.2025 - Current
- Operated power tools to meet production targets and maintain high quality standards.
- Adhered to safety protocols, ensuring a secure work environment for all team members..
- Collaborated with team members to achieve production goals while maintaining a clean and organized work environment.
- Assisted in training new operators on safety protocols and operational procedures.
- Demonstrated adaptability in learning new procedures quickly as they were incorporated into the plant's operations.
- Collaborated and communicated with other departments to optimize production workflows and reduce downtime.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Led team in daily operations, ensuring adherence to safety protocols and operational standards.
- Enhanced team productivity by implementing clear communication and providing ongoing support.
Shift Lead Manager
Dunkin' Donuts
El Paso, TX
01.2023 - 03.2025
- Supervised daily operations, ensuring adherence to safety protocols and quality standards.
- Trained and mentored team members on operational procedures and customer service excellence.
- Resolved customer complaints effectively, maintaining high levels of service satisfaction and loyalty.
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Streamlined workflow processes, enhancing productivity and reducing bottlenecks in service delivery.
- Exercised composure under pressure and in escalated customer service scenarios.
- Provided exceptional customer service by actively engaging with customers and addressing their needs.
Shift Lead Manager
Dunkin' Donuts
Kennesaw, GA
12.2019 - 10.2022
- Supervised daily operations, ensuring adherence to safety protocols and quality standards
- Trained and mentored team members on operational procedures and customer service excellence.
- Resolved customer complaints effectively, maintaining high levels of service satisfaction and loyalty.
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Streamlined workflow processes, enhancing productivity and reducing bottlenecks in service delivery.
- Processed customer transactions efficiently using point-of-sale systems.
- Managed daily production schedules to ensure timely order fulfillment.
Education
Java Web Application Development Certificate - Web Development
Tech Elevator
Remote12-2024
High School Diploma -
Jackson High School
Jackson, GA05-2019
Skills
- Product assembly
- Safety regulations adherence
- Hand tools proficiency
- Standard operating procedures
- Workplace safety
- Production line efficiency
- Problem-solving
- Time and workflow management
- Attention to detail
- Critical thinking
- Teamwork and collaboration
- Multitasking
- Verbal and written communication
- Continuous improvement
- Computer skills
- Customer service
- Training and development
- Adaptability
- Interpersonal skills
- Strong work ethic
Timeline
Certified Operator
Polaris Industries
04.2025 - Current
Shift Lead Manager
Dunkin' Donuts
01.2023 - 03.2025
Shift Lead Manager
Dunkin' Donuts
12.2019 - 10.2022
Java Web Application Development Certificate - Web Development
Tech Elevator
High School Diploma -
Jackson High School