Jason Elledge
WC Tingle Company
Blue Springs,Missouri
29
years of professional experience
High performing professional with 29 years of experince in the Interior Finishes Industry, gaining valuable transferable skills in relationship building, strategic planning, and project management. Strong track record of quickly learning and adapting in new and complex situations. Eager to leverage a diverse range of talents in a new and engaging professional stetting. Committed to life long learning and personal development.
Work History
Claims Agent
4 Years- Maintained detailed records of all claims activities, ensuring compliance with regulatory requirements and company policies.
- Reduced claims processing time by implementing efficient workflow strategies and prioritizing tasks.
- Contributed to company-wide cost savings by identifying opportunities for improvement in claims handling processes and procedures, resulting in increased operational efficiency.
- Supported continuous improvement initiatives within the department by actively participating in brainstorming sessions and contributing constructive feedback.
- Provided exceptional customer service by responding to inquiries in a timely manner and offering support throughout the claims process.
Project Expeditor
11 Years 1 Month- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Improved delivery times by closely monitoring and prioritizing urgent orders.
- Communicated with vendors, subcontractors, and internal teams to align priorities and confirm requirements.
- Increased overall profitability of projects through strategic procurement decisions while maintaining quality standards.
Customer Service Representative
14 Years- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Bachelor of Science - Criminal Justice
Skills
Time management
Attention to detail
Multitasking
Excellent communication
Problem-solving
Customer service
Teamwork
Calm under pressure
Timeline
Claims Agent
WC Tingle Company
11.2022 - CurrentRead More
Project Expeditor
WC Tingle Company
10.2011 - 11.2022Read More
Customer Service Representative
WC Tingle Company
10.1997 - 10.2011Read More
University of Central Missouri
Bachelor of Science from Criminal Justice
Read More