Morgan Williams
Texarkana,TX
Summary
Qualified Claims Representative versed in investigating claims, verifying information and managing settlements. Friendly and upbeat team player with organized and disciplined approach. Offering 6 years of insurance experience. Analytical problem-solver with excellent communication skills. Effective at interviewing claimants, compiling records and documenting findings. Well-versed in insurance policies, practices and standards.
Overview
9
9
years of professional experience
Work History
Claims Agent
TTEC
10.2022 - Current
- Initiate fraud/non-fraud claims by asking probing questions and reading all disclosure statements.
- Updated claims system to track claim status and provide relevant information to other department.
- Answer incoming calls to assisting customers with account questions and claim statuses.
- Assisted clients with completion of applications and paperwork.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Responded to customer concerns and questions on daily basis.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
Auto Liability Adjuster
Travelers
07.2021 - 07.2022
- Investigated losses and identified coverage issues.
- Handled full in-depth auto coverage for non-standard claims.
- Negotiated settlements with claimants and claimants' attorneys.
- Took statements from insureds, claimants and witnesses.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Examined claims forms and other records to determine insurance coverage.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Researched claims and incident information to deliver solutions and resolve problems.
*Property Adjuster
Esurance-Allstate
01.2017 - 06.2021
- Examined claims forms and other records to determine insurance coverage.
- Analyzed information gathered by investigations to report findings and recommendations.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Prepared summaries of damage, payments, and policy coverage.
- Researched and analyzed policy contracts to verify proper payment of claims.
Underwriting Service Assistant
State Farm Insurance Inc
02.2014 - 11.2016
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
- Verified data integrity and accuracy.
- Copied, logged and scanned supporting documentation and placed all information in client files.
- Provided high level of assistance to help with review, classification, coding, and rating of applications.
- Calculated group and individual renewal rates based on customers' background, industry and demographic information.
- Volunteered to help with special projects of varying degrees of complexity.
Education
High School Diploma -
Sachse High School
Sachse05.2006
Skills
- Exceptional Recordkeeping Abilities
- Critical thinking
- Multi-tasking
- Customer Service
- Attention to detail
- Time management
- De-escalating customers
Timeline
Claims Agent
TTEC
10.2022 - Current
Auto Liability Adjuster
Travelers
07.2021 - 07.2022
*Property Adjuster
Esurance-Allstate
01.2017 - 06.2021
Underwriting Service Assistant
State Farm Insurance Inc
02.2014 - 11.2016
High School Diploma -
Sachse High School