Jason E. Reed
Tumwater,USA
Summary
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
35
35
years of professional experience
Work History
Administrator
Department of Social and Health Services (DSHS) Economic Services Administration (ESA) Community Services Division (CSD) Olympia Community Service Office
Tumwater, WA
10.2015 - Current
- Direct all aspects of the Community Services Office (CSO) to ensure that residents of Thurston County receive financial benefits, food assistance and social service support available through numerous, complex state and federally funded programs in a timely, culturally appropriate and respectful manner.
- Accountable for effective management of the CSO operational budget and up to 55 primary CSO full-time employees.
- Independently manage and oversee the implementation of programs and policies within the CSO. Responsible and accountable for program results and effective utilization of physical, financial and personnel resources.
- Recruit, hire, train, evaluate, and develop supervisors and staff; support the State’s goal for a diverse workforce.
- Primary Department representative for labor/management relations as provided in the collective bargaining agreement. Administer local application of the collective bargaining agreement.
- Identify quantifiable objectives that reflect program effectiveness and efficiency.
- Participate in policy and procedural development, strategic planning, and the management of resources to ensure delivery of WorkFirst, financial, medical, and social service programs at the state and local level.
- Interpret and implement broad departmental policy for all Programs.
- Coordinate the delivery of services offered by the Department with local government, community leaders, elected officials and service providers in the community.
- Manage the CSO budget and is accountable for all office purchases/expenditures.
- Evaluate facility needs and manage facility operations to ensure efficient and safe operations for staff, collocated partners and customers.
- Assist in the development, education, implementation and management of automated information technology systems including computer networks and call management systems.
- Educate the local community on social policy and client characteristics to engender support of community-based organizations and businesses to improve the quality of life for individuals and families in need.
- Provide optimum customer service and ensure a high quality of work life for staff.
- Responsible for ensuring limited English-speaking clients have equal access to Community Services programs.
Audit and IT Program Manager
DSHS/ESA/CSD Headquarters
Olympia, WA
08.2010 - 10.2015
- Manage mandatory audit functions within ESA/CSD.
- Review and analyze the accuracy of audit reports from federal, state and internal auditing entities.
- Develop and issue formal responses to audit reports.
- Develop, issue and monitor for compliance Corrective Action Plans in response to audit findings and recommendations.
- Manage the development, deployment and maintenance of the Workforce Optimization (WFO) Quality Monitoring (QM) Program within ESA/CSD.
- Develop and carry out short- and long-term strategic plans for the deployment of the WFO QM Program.
- Hire, train supervise and evaluate 6 Quality Analysts who are responsible for developing evaluation tools and auditing recorded case processing interactions obtained through the WFO product suite.
- Analyze data for continuous process improvement opportunities and develop recommendations for process, procedure, enhanced training curricula, and IT system improvements that support accurate and efficient case processing.
- Identification of resource and service-level impacts of policy and process changes.
- Development and deployment of WFO QM Program informational and training materials.
- Provide professional level consultation for quality and case integrity ensuring that CSD quality assurance initiatives are sound and are contributing to accurate and effective delivery of public assistance programs in CSD.
- Manage the development, deployment and maintenance of the CSO/CSCC Administrator “Self-Assessment” tool. This tool assists new administrators become familiar with the scope of their responsibilities. The tool also walks the administrator through several questions designed to assist the administrator perform a comprehensive assessment of the office’s current performance and compliance in several work-related categories. If deficiencies are found, the administrator is required to develop specific corrective action to remedy the deficiencies.
- Administration of the Language Access Service Program within ESA.
- Supervise the Limited English Proficiency (LEP) Program Manager.
- Approval of policies, procedures and regulations that impact delivery of services to over 100,000 LEP customers and all new LEP applicants of programs administered by ESA.
- Approval of LEP related contracted interpreter and translation service expenditures ($5 million annually).
- Represent ESA on state-level bargaining teams facilitated by the Office of Financial Management, Labor Relations Office.
- Serve as the liaison between CSD and ESA Information Technology Services (ITS) for CSD generated IT work requests.
- Ensure CSD business needs are supported through changes to IT systems used by CSD staff and customers.
- Facilitate Automated Client Eligibility System (ACES) and Barcode IT request workgroups to review and prioritize IT projects submitted by CSD HQ and field staff.
DSHS ESA Limited English Proficiency (LEP) Program Manager
DSHS/ESA/CSD Headquarters
Olympia, WA
09.1998 - 07.2010
- Develop, implement and manage statewide policies, procedures, systems and programs that accommodate the language needs of ESA LEP clients.
- Develop, implement and monitor DSHS interpreter and translation service contracts.
- Direct the work of the ESA Translation Services Manager.
- Develop and provide staff training on language access service policy, procedures and contracts, including “How to Effectively Work with an Interpreter”.
- Monitor and audit ESA financial and social service staff records for compliance with statewide LEP policies and procedures, and direct necessary corrective action when required.
- Gather, analyze and report, to management and stakeholders, data related to the provision of language access services.
- Develop and manage bilingual employee usage and compensation policy for ESA.
- Serve as the lead representative for ESA on the Department’s LEP Advisory Committee, which is responsible for formulating and implementing agency-wide LEP Policy.
- Work with client advocates and the legal services community to review and implement ESA’s compliance with legal agreements pertaining to the provision of language access services.
- Maintain a working knowledge of federal and state laws, regulations and agreements governing language access services.
- Convene and lead diverse workgroups to address concerns and issues related to the provision of language access services.
- Serve as the lead representative for ESA, and present information, at internal and external meetings and conferences associated with the provision of services to LEP clients.
- Monitor ESA interpreter and translation service expenditures at a biennial budget of $10 million.
- Manage all ESA language access service related ACES work requests.
Language Testing and Certification Manager
DSHS Administrative Services Division (ASD) - Language Interpreter Services and Translations (LIST)
Olympia, WA
01.1995 - 01.1998
- Monitor and provide oversight for language interpreter and translation service testing of DSHS bilingual employees and contractors.
- Assist in the research and development of language testing and grading instruments.
- Develop and revise, as necessary, language testing policies and procedures.
- Present information at internal and external meetings on the language testing program.
- Direct the services of contracted test proctors and graders.
- Analyze language test results and provide critiques to help test candidates improve test scores.
- Analyze language testing data and create reports for management and other key stakeholders.
- Maintain the language testing database, including modification of database functions and layout.
Intern Translator/Customer Service Specialist
DSHS/ASD/LIST
Olympia, WA
01.1991 - 01.1995
- Translate letters, pamphlets, brochures and government forms from English into Spanish and vice versa.
- Schedule and administer language tests for DSHS employees and contractors.
- Maintain testing database.
- (summers only)
Education
Bachelor of Science - focus in public administration
The Evergreen State College
Olympia, WA01-1997
Skills
- Leadership and supervision
- Staff management
- Operations management
- Budget management
- Performance improvement
- Problem-solving
- Strong attention to detail
- Decision-making
- Reliability
- Excellent communication
- Adaptability and flexibility
- Fostering collaborative relationships
Timeline
Administrator
Department of Social and Health Services (DSHS) Economic Services Administration (ESA) Community Services Division (CSD) Olympia Community Service Office
10.2015 - Current
Audit and IT Program Manager
DSHS/ESA/CSD Headquarters
08.2010 - 10.2015
DSHS ESA Limited English Proficiency (LEP) Program Manager
DSHS/ESA/CSD Headquarters
09.1998 - 07.2010
Language Testing and Certification Manager
DSHS Administrative Services Division (ASD) - Language Interpreter Services and Translations (LIST)
01.1995 - 01.1998
Intern Translator/Customer Service Specialist
DSHS/ASD/LIST
01.1991 - 01.1995
Bachelor of Science - focus in public administration
The Evergreen State College
Awards/Recognition
Team Incentive Program Award – ACES Translation Improvement Team - 1998, DSHS Statewide Outstanding Employee of the Year– 2001, Outstanding Team Performance Award – Brokered Int. Services Implementation Team – 2003, CSD Headquarters Employee of the Quarter – Summer 2015