Jason Erwin
Bakersfield,California
Summary
Ambitious, career-focused job seeker, and part time mathematics student anxious to obtain an entry-level Help Desk position to help launch career while achieving company goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Support
JDTelecom
San Jose, CA
01.2019 - Current
- Oversaw daily performance of computer systems.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Provided technical support to customers and internal users via phone, email and remote access tools.
Barista
Starbucks
Aptos, CA
08.2019 - 05.2020
- Utilized POS system to receive and process customer payments.
- Described menu items to customers and suggested appealing products.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
Education
Associate of Arts - Mathematics
Cabrillo College
Aptos, CA06.2019
Some College (No Degree) - Mathematics
Arizona State University
Tempe, AZSome College (No Degree) - Applied Mathematics
California State University - Long Beach
Long Beach, CASkills
- Software Installation
- Customer Service
- Technical Support
- Hardware Diagnostics
- Issue Troubleshooting
Certification
- CompTIA A+
Timeline
Barista
Starbucks
08.2019 - 05.2020
IT Support
JDTelecom
01.2019 - Current
Associate of Arts - Mathematics
Cabrillo College
Some College (No Degree) - Mathematics
Arizona State University
Some College (No Degree) - Applied Mathematics
California State University - Long Beach
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