Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT Support position. Ready to help team achieve company goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Support
Self-employed
12.2021 - Current
- Provided technical support to customers, troubleshooting technical issues and providing solutions.
- Maintain and repair Windows and Linux laptop and desktop
- Handled technical troubleshooting such as system crashes, slowdowns and data recoveries
- Provided local and remote assistance to clients
- Repaired malfunction computers parts
- Performed virus and spyware removal
- Installed computer hardware and software
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
- Suggested software and hardware modifications to reduce lag time and improve overall speed
- Provided basic end-user troubleshooting and desktop support
- Walked individuals through basic troubleshooting tasks
- Installed, modified, and repaired software and hardware to resolve technical issues
- Configured hardware and granted system permissions by clients
Education
High School Diploma -
06.2016
Skills
- Troubleshooting
- Technical Support
- Hardware configuration
- Software installation
- Hardware Upgrades
- Computer repair
- Software installation
- Diagnosis
- Remote desktop
- Basic IT support
- Customer service
- Technical issues analysis
- Desktop support
- Data recovery
- Self-Motivated
Certification
- Google IT Support Certificate -online course [2021]
Timeline
IT Support - Self-employed
12.2021 - Current
Passaic Valley Regional High School - High School Diploma,
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