Jaelen Stroud
Waco
Summary
Demonstrated expertise in IT support through hands-on imaging and desktop setup. Enhanced operational efficiency by managing user requests via a ticketing system and resolving technical issues. Strong focus on clear communication and teamwork to ensure smooth IT operations.
Overview
1
1
year of professional experience
Work History
IT Support
Waco Family Medicine
06.2024 - 08.2024
- Imaged computers for Windows 11, ensuring compatibility across clinical systems.
- Set up desktop computers at new clinic location, ensuring systems were operational on launch day.
- Applied attention to detail and technical problem solving while collaborating with IT team.
Helpdesk Intern
McLennan Community College
02.2023 - 04.2023
- Managed and documented user requests using a ticketing system, enhancing overall support efficiency.
- Resolved user tickets related to password issues, equipment requests, and software problems.
- Utilized Microsoft Teams to facilitate communication and collaboration among team members.
Education
Bachelor of Applied Arts And Sciences - Information Technology
Tarleton State University
Stephenville, TX12-2025
Occupational Skills Award -
McLennan Community College
Waco, TX01-2023
Skills
- Troubleshooting
- Basic network troubleshooting
- PC hardware
- Windows operating systems
- Windows 11
- Imaging
- Desktop setup
- Ticketing systems
- Microsoft Office
- Apple platforms
- Problem solving
- Team collaboration
- Clear communication
- Attention to detail
Relevant Work And Volunteer Experience
- Helpdesk Intern, McLennan Community College, 02/23, 04/23, Tasked with filling out Tickets for users who had password issues, needed equipment, or had problems with different software., Got some experience on using a ticketing system to fill out users tickets., Learned how to use Microsoft Teams.
- IT Assistant, Waco Family Medicine, 06/24, 08/24, Assisted with the setup of desktop computers at the new clinic location, ensuring all systems were ready for operational use., Helped image some computers that needed Windows 11, maintaining compatibility and efficiency across clinical systems., Demonstrated attention to detail and technical problem solving while working independently and collaboratively with the IT team.
Related Course Work And Skills
CCNA 1, CCNA 2, CCNA 3, Information Tech Security, Global Cyber-Security, Personal Computer Hardware, Java & Python Programming, Data Communications, Project Management, Microsoft Office and Apple platforms, Windows 10/11, Ticketing systems, PC hardware & troubleshooting, desktop setup and imaging, understand basic network troubleshooting, Strong problem solving skills, clear communication, team collaboration, attention to detail
Timeline
IT Support
Waco Family Medicine
06.2024 - 08.2024
Helpdesk Intern
McLennan Community College
02.2023 - 04.2023
Bachelor of Applied Arts And Sciences - Information Technology
Tarleton State University
Occupational Skills Award -
McLennan Community College