Jason Estrada
Houston
Summary
Professional with experience in customer service and IT support, demonstrating a strong ability to enhance user experiences through effective problem-solving. Successfully addressed inquiries and resolved issues, contributing to improved guest satisfaction. In IT roles, installed and maintained equipment while providing technical support that minimized downtime and optimized system performance. Engaged in continuous learning to adapt to emerging technologies, fostering innovation within teams.
Overview
2
2
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification
Work History
IT Technician
Foxxcon
Houston
07.2025 - Current
- Installed, configured, and maintained IT equipment, ensuring optimal performance and reducing downtime for users.
- Provided technical support by troubleshooting hardware and software issues, enhancing user productivity and system reliability.
- Assisted in the implementation of network upgrades, contributing to improved connectivity and overall system efficiency.
- Monitored system performance and performed routine maintenance, fostering a proactive approach to IT support.
- Engaged in continuous learning of emerging technologies, enhancing adaptability and supporting team innovation efforts.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
Concessions Cashier
Cinemark
Houston
07.2024 - 04.2025
- Provided excellent customer service by promptly addressing inquiries and resolving issues to enhance the guest experience.
- Restocked inventory and supplies as needed, ensuring product availability during peak hours to meet customer demand.
- Assisted in training new staff on cash register operations and customer service protocols, fostering a supportive team environment.
- Operated cash registers, counted money and logged daily sales and expenditures.
Education
Jersey Village High School
Houston, TXSkills
- IT equipment installation
- Hardware troubleshooting
- Software troubleshooting
- Network upgrades
- Adaptability
- Always On Time
- Welding Certification
- Fast Learner
- Attention To Detail
- Team Collaboration
- Time Management
- Staff training
Languages
Spanish
Native/ Bilingual
Certification
- Welding Certification
Timeline
IT Technician
Foxxcon
07.2025 - Current
Concessions Cashier
Cinemark
07.2024 - 04.2025
Jersey Village High School